Investor Relations Lead (Client Success)
Q4 Inc
Client Success IRL Toronto, ON
5d ago

About Q4 At Q4, we hustle, we grind and we grow. As the team members that make up #Q4orce, we care, we compete and we support each other every day.

We’re on a mission to deliver a best-in-class client experience driven by technology, data, and of course, our people. As the leading provider of website, analytics and virtual events solutions to investor relations and the capital markets, Q4 is a trusted partner to over 2,400 of the world’s most successful public companies and institutions and we are growing at an incredible pace.

We’re on our way to becoming the largest capital markets platform company in the world. That’s where you come in. We hire smart, curious, and talented people to push boundaries, reimagine what’s possible and turn challenges into opportunities, all while keeping the needs of our clients at the heart of everything we do.

  • This is your opportunity to be a part of something special. Join us! The gig. The Investor Relations Lead is responsible for directly managing a book of accounts;
  • building and maintaining relationships while ensuring success at each stage of the client lifecycle. There is a sales component to this role that requires the ability to position Q4 products and services in a consultative manner.

    This is rewarded based on achievement and does not include a quota. We are looking for someone that clients love dealing with, is very organized and has excellent problem-solving skills. Key Responsibilities

  • Manage day-to-day client relationships
  • Ensure a timely response to inbound requests via email and phone
  • Provide onboarding / training for the Q4 platform and service model
  • Coordinate quarterly earnings events for clients.
  • Leverage internal teams to ensure a successful event
  • Acquire and maintain a strong working knowledge of the Investor Relations industry and keep apprised of its regulations, trends and best practices
  • Some non-business hour monitoring of client requests required
  • Qualifications

  • Become a knowledge expert on all Q4 products and services; positioning upsell or cross-sells where applicable
  • Identify and cultivate revenue growth opportunities within your assigned account base
  • Work in tandem with Sales to relay identified opportunities and support the sales process
  • Why Q4?

    We are motivated by solving complex problems in unorthodox ways. Emphasis on your well-being means you experience your true potential.

    We offer a variety of benefits to ensure you can always work hard and have fun :

  • 360 Support. Leverage our lifestyle benefit and employee assistance program to spruce up your workspace, invest in personal wellness or simply spoil yourself!
  • Unlimited paid time off and flexible working hours. Rest is important. Enough said.
  • Flexible working environment. Choose your home, one of our trendy offices or mix it up.
  • Generous health and lifestyle benefits. You are in charge of your benefit dollars.
  • Virtual team building and socials. Keeping people connected is important. Invest in your development. We’ll help you with your tuition
  • Join #Q4orce

    Q4’s diverse culture fosters a friendly, open-minded workplace. As a member of a dynamic, high-performing team, each Q4 employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact.

    With great reasons to work here, take advantage by submitting your application to join our growing team.

    Q4 values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please indicate this during the interview process.

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