Managed Services Delivery Consultant
Ricoh Imaging Europe
Calgary, AB
11h ago

Job Description

The Managed Services Delivery Consultant is responsible for resolving complex technical issues for a wide variety of clients through various means including on site, e-mail, and phone, while working with desktops and servers, and networking technologies.

Job Duties and Responsibilities :

  • Provide technical customer support for clients usually on-site or occasionally through remote support
  • Initial incident receipt, ticket creation, basic fixes, password resets, application troubleshooting, operating system / networking basic troubleshooting, virus clean ups, transactional MAC (move / add / changes) such as security group changes, email changes.
  • Technical problem resolution. If no solution is available, tier 2 personnel escalate incidents to a senior tier.
  • Knowledge and experience of Microsoft Windows Server Active Directory administration
  • Perform assessments of client environments using provided training and tools
  • Provide excellent customer service and communication to clients
  • Produce accurate and informative technical documentation
  • Prioritize and execute tasks in a high-energy environment
  • Deal effectively with all levels of customers and team members
  • Work well under pressure and manage expectations effectively
  • Qualifications :

  • 5-7 years IT experience in a similar role
  • 1 year Technical training from polytechnic or equivalent college diploma
  • Microsoft Certification preferred
  • Knowledge, Skills and Abilities :

  • Work effectively individually or as part of a team with great interpersonal and consulting skills
  • Configure and troubleshooting Microsoft Windows workstation operating systems
  • Install, configure and troubleshooting Microsoft Office products
  • Experience with Service Now and Kaseya Remote Support Software or other current remote support tools
  • Experience with troubleshooting remotely and in person
  • Experience installing / troubleshooting applications.
  • Excellent written and oral communication skills and the ability to communicate technical information with clients both internal and external (C-level to front-line employees)
  • Support of Printers and peripherals
  • IT security understanding and support
  • Good organization skills
  • Ability to research and apply knowledge effectively
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form