Join our team
The Data Operations team within the Service Reliability Centre & AI team (SRCAI) delivers analytics, technical expertise, reporting, process improvements and project support to improve quality and reliability for TELUS’ network and services.
We are a multi-skilled team that supports internal customers from front-line to executive levels of the organization. We are the go-
to team for several business areas across the company that seek expertise, informed opinions and thought leadership that directly affect the strategy of the company.
Here’s the impact that you’ll make and what we’ll accomplish together
As a Data Scientist, you would be leveraging advanced analytics and Augmented Intelligence to provide insight on improving our service performance and enhancing our business insights for our customers.
Apply your data analytics skills in order to perform proof of concepts / prototyping and gain insights from the data via machine learning, computational statistical analysis
Partner with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions
Collaborate with other teams to understand the service, technologies and processes
Drive operationalize insights with our stakeholders and partners
Presenting findings to stakeholders and partners
You're the missing piece of the puzzle :
Required Experience / Education :
Bachelor degree in Computer Science or Engineering or equivalent, or equivalent education and / or experience
Minimum of 3+ years of working with large data sets and analyzing data to identify patterns and in Writing and testing code proficiently
Experience with common machine learning and deep learning libraries (e.g., scikit-learn, Pyspark, Keras, PyTorch, Tensorflow etc)
Writing and testing code proficiently (3+ years) in at least one of the programming language (Python)
Extensive ETL experience
3+ years of working with large data sets and analyzing data to identify patterns
Required Skills :
Valued for your relational and dimensional data modeling skills
You have a solid understanding of machine learning concepts such as cross-validation, clustering, supervised vs unsupervised learning
Recognized for your ability to critically interpret output quality based on quantitative analysis and tooling
Known for your effective analytical, troubleshooting and problem-solving skills
Passionate about problem solving and working with data to find creative solutions
Composed when dealing with a high pressure and quick paced environment
Strong ability to leverage your network to obtain information required to support stakeholders
Distinguished for striving in a highly collaborative and flexible team, with a strong willingness to help others
Recognized as a strong team play who is comfortable and effective when communicating with peers or senior leaders
Great to Haves :
Proven track record of applying machine learning to solve real-world problems
You have implemented and deployed machine learning pipelines in a production environment
Experience with Big Data including Splunk and Hadoop
Experience using GPUs for accelerated deep learning training
Strong analytical and critical thinking skills
Proven experience with data analysis / manipulation, modeling, data quality management, processes & methods and systems
Highly focused on data quality and integrity
Ability to work on multiple tasks / projects at one time
Ability to adapt and deal with change
Self-starter / Ability be productive in a remote environment
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.
Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.
Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.