Senior Quality & Compliance Manager
Article
Vancouver, BC, CA
3d ago

Description

Hey there, we’re Article. We’re a digital-first furniture brand that’s working to make everyday living better by providing an easy way for people to furnish their space.

We don’t have brick and mortar stores, so we’re able to deliver better value on beautiful, modern furniture. We've ranked as one of Canada’s Fastest-Growing Companies for the last three years.

We're on the hunt for talented, enthusiastic team members who want to solve meaningful problems, in pursuit of being remarkably better for our customers.

We’re looking for a Senior Quality & Compliance Manager to run our quality program that delivers an optimal experience to customers.

You will develop strategy and frameworks to inform an international team on how to maintain our industry-leading low defect rates and superior customer satisfaction.

Who is the Quality & Compliance team? Our team sets the framework and standards for our furniture quality and compliance at Article.

We work closely with our sourcing partners in the field to provide support and training on how to ensure our products meet Article standards.

We are in a state of continuous improvement that involves working with our vendor partners to mitigate all issues.

What you’ll be doing

  • Hire and develop a growing team to execute on quality requirements both in HQ and internationally.
  • Continue to evolve the quality and compliance strategy to meet the added complexities of global sourcing, increasing vendors, and multi sourcing initiatives
  • Be customer obsessed and improve every possible aspect of the customer experience related to quality, assembly, packaging, and parts replacement
  • Continue to develop and maintain quality standards for product quality and compliance and weave them earlier into the product development process
  • Decrease Article’s already low quality defect rate of 1.2%
  • Ensure compliance requirements for all vendors and products are clearly defined. All products must meet regulatory and legal requirements without exception.
  • Oversee and develop a process for random product inspections and inspection criteria
  • Oversee the factory audit system and process for all new vendors
  • Oversee all customer reported product defects, claim process with vendor, and recovery of credit owed to Article
  • Support and oversee recalls and quarantines
  • Work around multiple time zones to accommodate international vendors (PST 5-8pm typically 2 days a week)
  • International travel as required to visit vendors, sourcing offices and HQ
  • Collaborate with cross-functional team members and key stakeholders such as Development, Sourcing, and Sourcing Operations to build and update processes
  • Skills, Knowledge and Expertise

  • 5+ years of experience in quality & compliance in an overseas manufacturing supply chain
  • Strong background managing a large team with multiple direct reports
  • Excellent written and verbal communication skills, with a demonstrated ability to collaborate across diverse multi-functional teams
  • Desire to always question, not only how can we do better, but how can we do remarkably better
  • Flexible working hours to accommodate multiple time zones (PST 5-8pm typically 2 days a week)
  • Strong sense of initiative and sense bias for action
  • Putting the customer at the heart of all decisions and actions
  • Exceptional people skills, and team leadership skills.
  • Demonstrated strategy development, project execution, systems and business case development.
  • Forward-facing mindset
  • Benefits

    We want Article to be an amazing place to work, beyond a competitive salary, we provide :

  • A team-oriented work environment where we win together. Article employs a wide range of experts and seeks to facilitate a culture of curiosity.
  • We take on the job learning seriously, and we have a lot of fun doing it.

  • Access to dental and health benefits package with a focus on your total wellbeing
  • Discounts on our products so you can experience first hand why our customers love the Article experience and product.
  • Your choice of state-of-the-art laptops with the tech and tools to easily collaborate while being remote
  • We want Particles to have a sense of ownership, be truly invested in the long-term interests of the company, we offer stock options after one year of employment
  • Throughout COVID, our primary focus has been the safety of our Particles (employees), their families, community, customers, and candidates.

    This position will work remotely, with some travel to Vancouver, Canada for training.

    For the very limited number of roles which are physically required to be in the office, we have COVID safety protocol to which we strictly adhere.

    When our office is safe to open for everyone, you’ll enjoy :

    The Article HQ is a converted warehouse with in-house photo studios, an airy open layout, an open kitchen filled with snacks, premium coffees and teas (and ALL the milks).

  • A dog-friendly office. We love our dog friends here at Article. If you have a well-behaved, well-socialized pup, we’d love to have them in the office too.
  • Onsite fitness equipment, change rooms (including towel service!) and bike storage
  • Regular extra-curricular activities, such as socials, open-mics, picnics... even cross-country skiing! We’re open to suggestions for fun new activities so bring a few ideas along.
  • Ready to become a Particle? Apply today. We're excited to meet you

    LI-VJ19

    Article is the easiest way to create a beautiful modern space.

  • Article started from a desire to improve efficiency and make furniture less expensive for everyone. In 2014 we had 4 employees;
  • now we have over 700 and have been growing at about 50% yearly.

    Our office and warehouse space has grown from under 15,000 sq ft to over 1,200,000 sq ft, and our yearly revenue has grown to match.

    Our head office is based in Vancouver, Canada, an office in Ho Chi Minh City, and warehouses in Seattle, Los Angeles, San Francisco, Jacksonville, Austin, Dallas, Portland, Houston, Denver, Baltimore, Toronto, Boston, and New Jersey.

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