Overnight Royal Service Agent
Accor
Whistler, British Columbia, Canada
1d ago

Overnight Royal Service Agent

First impressions are everything! As a Royal Service Agent, you will take care of the guests before they arrive through to their departure, by ensuring they have a memorable experience with us.

What is in it for you :

  • Employee accommodation available
  • Full time employees will be eligible to join the benefit plan which includes extended medical through Canada Life (Health, Dental, Life Insurance, Short Term Disability)
  • Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
  • Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • What you will be doing :

  • Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
  • Have a sufficient working knowledge of all departments, in particular Front Desk, Reservations and Concierge
  • Serve as a liaison for guests requiring information relating to all aspects of the hotel and the village
  • Take reservations for food and beverage outlets as well as book golf tee times (seasonal)
  • Have full working knowledge of the hotel’s emergency procedures
  • Other duties as assigned
  • Your experience and skills include :

  • Service focused personality is essential
  • Prior experience working with Opera or a related system is an asset
  • Strong interpersonal and problem solving abilities
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team, with minimal supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physicals aspects include but are not limited to :

  • Frequent sitting throughout shift
  • Frequent bending, kneeling, pushing, and pulling
  • Your team and working environment :

    Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics.

    Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver.

    Offering ski-in, ski-out convenience and on-site championship golf course, Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club.

    Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure- start yours today!

    Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

    Our commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

    Why work for Accor?

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

    We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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