What You’ll Do
The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s new Customer Experience organization working with our largest Provincial Government Customers in the East (Ontario and Quebec).
The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will provide strategic insights to Cisco cross functional stakeholders.
The Customer Success Executive will be accountable for ensuring that their customers successfully adopt and realize value from Cisco’s subscription solutions.
This includes developing and executing the strategy that will accelerate the time it takes for customers to achieve the business outcomes they planned to receive from Cisco subscription offers.
This leader will ensure the execution of consistent global standards while optimizing for their customer. In addition, the Customer Success Executive will be responsible for finding opportunities to expand wallet share within a customer and / or partner and effectively passing those opportunities to the sales teams.
This customer advocate will be responsible for continuous improvement of results, reporting of said results, creating and delivering business plans to key stakeholders, and ensuring support and alignment across the leadership team.
The leader will ensure that the Customer Experience team is working collaboratively and will be responsible for executive communications within the customer and Cisco.
Effective measurement and management of diverse teams is a required skillset.
Who You’ll Work With
The CSE will build deep relationships with customer senior leadership, partners and the extended Cisco account team members in achieving their goals. The role will :
Who You Are
If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.
WE ARE CISCO
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re old (30 years strong!) and only about hardware, but we’re also a software company.
And a security company. A blockchain company. An AI / Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do you can’t put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.
We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.