Claims Manager, Property
Intact Financial Corporation
Dartmouth, Nova Scotia, CAN
3d ago

About the role

We’re looking for a Claims Manager, Property to join our growing team!

As a Claims Manager , you will have a significant impact on the achievement of overall objectives for the Atlantic Property team.

You will work collaboratively with Atlantic Claims leaders to ensure quality claims management in line with company standards.

The successful candidate will also be responsible for driving employee engagement, efficient and effective work processes, quality service, effective indemnity and legal expense control, proper reserving practices, creating operational efficiencies and delivering on Key Performance Indicators ( KPIs ).

This is a full-time permanent opportunity available in our Dartmouth, NS, Moncton, NB or St. John's, NL offices, with regular travel throughout Atlantic Canada.

What you’ll do here :

  • Create and communicate vision for the teams to support Atlantic Property objectives, while engaging employees and delivering outcomes.
  • Lead and motivate a large team of employees, including Unit Claims Managers and Consultants.
  • Oversee the recruitment and development of employees.
  • Participate in the establishment of objectives included in the business plan and implement required structures to realize regional claims objectives in line with business strategies and to support Intact Financial Corporation’s key priorities.
  • Establish and refine best practice workflows.
  • Prepare and follow up on operational budgets by setting expense ceilings in line with targets.
  • Develop and implement strategies and tactics to achieve our overall KPIs and targets.
  • Enforce Workforce Plan / Schedule by identifying the need for resources required to maintain set service levels and productivity benchmarks.
  • Ensure adjusters maintain quality work standards by managing results, both on a quantitative and qualitative level; ensure Closed File Review and Interval File Review compliance and create action plans as required.
  • Make decisions concerning loss reserves and claims payments in line with standards.
  • Participate actively in strategic projects and present to senior executives.
  • Qualifications

    What you bring to the table :

  • 5+ years management experience
  • 7-10 years of claims experience and / or related industry experience preferred
  • University degree or equivalent education preferred
  • Excellent communication skills and demonstrated ability to build collaborative relationships at all levels of the organization
  • Proficiency in a variety of PC software including Microsoft Word
  • Experience in coaching and developing employees
  • Proven leadership skills and excellent communication skills
  • CIP (Chartered Insurance Professional) preferred
  • Here are a few reasons why others have joined our team :

  • An award-winning, inspiring workplace that supports its people and recognizes great work
  • Stimulating, challenging projects and development opportunities to help you grow your skills and career
  • A comprehensive financial rewards program that recognizes your success
  • An extensive, flexible benefits package
  • An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
  • A $350 annual wellness account that promotes an active lifestyle
  • Flexible Work Arrangements

    We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.

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