Description The role of the Selling Associate supports and contributes to store productivity and profitability through customer service excellence, a consistent brand experience and the ability to build emotional connection, and loyalty, with the customer.
Key business metrics the Selling Associate should influence :
Sales percent achievement to Target and LY
ADS (average dollar sale)
Consistent personal SPH above store average (specific SPH target to be determined)
Role and Responsibilities :
Models the Total Customer Experience in all customer interactions
Consistently offers a Product Demo and shares a personal testimony as well as name exchange while building emotional connection
Exhibits a high level of activity, passion and energy, while providing an expert level of product knowledge
Able to transition customers to alternative fragrances and categories in order to build her personal and home fragrance wardrobe
Demonstrates the ability to assist multiple customers through breakaways & audience selling during peak times
Takes initiative to elevate personal knowledge of all product categories in current and future merchandise and maintains awareness of store promotions, pricing and special events
Actively utilizes all available selling tools including Product Guides, SWAT tools, Theme Materials and Associate basics
Demonstrates knowledge and insight regarding inventory levels, customer feedback and product requests and can suggest alternate options (SWAT)
Considering the confidential and sensitive nature of every element of this position, it is imperative that confidentiality is maintained at all times, and that company information not be discussed outside of the store
Meets defined availability criteria
Driven to exceed personal and store results through selling and service
Demonstrates the ability to build relationships though listening, asking questions and relating to the customer
Strong communication, organization and multi-tasking abilities
Proven track record of sales and service from previous experience
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
We only hire individuals authorized for employment in Canada.