Deskside Technician
Maple Ridge, BC, CA
1d ago

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a " Deskside Technician to join our team in " British Columbia, Canada .

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of

routine and non-routine problems.

Receives, reviews, and completes service requests.

Resolves technical problems escalated from the Service Desk. Resolves the more difficult, technically challenging, or time-consuming problems that Level 1 agents are not able to resolve.

Installs and configures a variety of computer hardware and software, communications and peripheral devices.

Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.

Provides preliminary or routine instruction to customers in systems, applications and protocols.

Alerts Manager to current or potential problems with systems, applications, or customer service requirements.

Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.

Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without r egard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.

To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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