Operations Coordinator
Ottawa, Ontario, Canada
10d ago

Position Purpose

Coordinates operations for second language intensive programs and courses. Serves as the chief resource person for teachers, teaching assistants, university colleagues, international partners, embassies and sponsors, ensuring efficient and effective services for international and domestic students enrolled in non-

credit ESL and FLS programs and courses.

Essential Qualifications

Postsecondary degree in administration or a related field, or equivalent experience

Excellent knowledge of postsecondary administrative processes, services, faculties and programs

Experience in operations in an educational setting

Experience using computer systems and software such as student information systems, Windows, word processors, databases, spreadsheets, email and the internet

Experience interpreting and applying policies and procedures

Experience working with confidential information and protecting it

Experience working with new Canadians and international students

Experience in providing customer service as a resource person

Sound judgment and cultural sensitivity

Ability to analyze and solve problems and to recommend improvements to program services

Ability to work under pressure, multitask, set priorities and organize schedules to meet firm deadlines

Ability to work in a team environment and to develop and maintain constructive, cooperative working relationships with others

Flexibility and willingness to take on additional duties as necessary from time to time

Bilingualism English / French (spoken and written)

Key Competencies

Key competencies required at the University of Ottawa :

Planning : Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative : Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-

starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation : Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation : Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback.

Able to adjust own behaviour to reach the goals of the team.


All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents.

The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and members of visible minorities.

If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.

Applications from employees belonging to the bargaining unit SSUO will be considered first. Priority will be given to employees who have an entitlement as defined by their collective agreement or university policies.

The University also accepts external applications; they will be selected in second place. Schedule with an average of 35hrs / week.

Workshops offered by Leadership, Learning and Organizational Development that you have taken may be considered an asset if you apply for a position at the University.

Don’t forget to list them on your CV. We thank all candidates for applying. We will only contact candidates selected for further consideration.

Any information you send us will be handled respectfully and in complete confidence. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.

e. J0000-0000, in the title of your document).

The material contained herein is provided for informational purposes only. All open jobs offered by the University of Ottawa on this recruitment system are subject to specific job skill requirements.

The job skill requirements, qualifications, and preferred experience are determined by the University of Ottawa, and all positions are subject to local prevailing employment laws and restrictions.

This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links.

Information collected and used by the University of Ottawa is under the authority of the University of Ottawa Act, 1965 and is treated in accordance with the Freedom of Information and Protection of Privacy Act.

I confirm that the information provided above is correct, and I understand it will be relied upon by the University of Ottawa.

I agree and understand that any misrepresentation or provision of false information will result in the revocation of any job offer and if discovered after hiring, would be just cause for dismissal.

If I am the successful candidate retained after an interview, I will authorize the University of Ottawa, after being asked for permission, to make inquiries to verify the above statements during their reference background check and direct any third parties to release information to the University as required.

Information collected and used by the University of Ottawa is under the authority of the University of Ottawa Act, 1965 and is treated in accordance with the Freedom of Information and Protection of Privacy Act.

By applying for this position, I acknowledge and accept that the University of Ottawa will collect, use, disclose and retain my personal information as may be reasonably required to administer the employment relationship, if established.

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