Sales Clerk
Pharmasave #445
Indian Head, Saskatchewan
4d ago

JOB DESCRIPTION : SALES CLERK

SALES CLERK

OBJECTIVE : To courteously and accurately carry out sales transactions. To provide friendly and professional customer service.

To practice effective selling techniques. To assist with housekeeping, putting out stock, and merchandising.

RESPONSIBILITIES : CASHIER DUTIES

CASHIER DUTIES

  • Develop a clear understanding of store policies. Read the Employee’s Manual. Ask questions if in doubt regarding policies and / or procedures.
  • Follow correct procedures regarding floats and cash balancing as per store policy.
  • Follow correct cash procedures as outlined in the Employee’s Manual. Follow store policy regarding cheques, credit cards, refunds, voids, and raincheck.
  • Accurately record and handle all transactions with minimal voids, overages, or shortages.
  • Be knowledgeable regarding sale prices and products featured on sales.
  • Request a cash pick-up when large sums of money are accumulated. Anticipate requirements for change before running out.
  • Courteously, quickly and efficiently handle customer purchases. Call for additional help when a line-up or delay occurs.
  • Handle lottery and CBO tickets as per store procedures.
  • Handle telephone inquires quickly and courteously. Avoid keeping in-store customers waiting.
  • Return shopping carts and baskets to their proper place, ensuring an adequate supply for customers.
  • CUSTOMER SERVICE

  • Acknowledge and greet all customers with a smile and hello. Maintain a warm, friendly attitude towards all customers.
  • Keep an eye open for customers who require assistance. Remember! Customers always come first.
  • Develop and utilize selling techniques including features / benefits, closing, and companion sales.
  • Develop product knowledge and learn about new products. Know product locations and store layout.
  • Use tact and courtesy when dealing with difficult customers. Know who to refer a customer to if they have a complaint.
  • Inform the store manager of all customer complaints, comments, and concerns regarding customer service, prices, merchandise, etc.
  • Pay particular attention to store security. Follow store policy regarding the handling of shoplifters.
  • MERCHANDISING AND HOUSEKEEPING

  • Learn and utilize proper merchandising techniques such as shelf label placement , stock rotation, and facing. Maintain specific sections as allocated.
  • Notify the store buyer regarding merchandise out of stocks.

  • Count inventory as advised by the Front Store Manager.
  • Carry out housekeeping duties, ensuring that the store is kept clean, neat, and professional. Sweep floor and mop as required.
  • Keep checkouts clean and neat, allowing sufficient room for customers.
  • Maintain adequate stock of checkout supplies including bags, staples, till tapes and ribbons, raincheck, charge, and refund forms.
  • Keep busy and productive at all times. When cashiering, identify tasks that can be performed between customers.
  • Carry out additional duties as delegated by the Front Store Merchandiser and Pharmacist / Store Manager.
  • QUALIFICATIONS AND PERSONAL REQUIREMENTS :

  • Some cashiering or retail experience preferred.
  • Professional image including a complete, clean Pharmasave uniform, name tag, and proper grooming.
  • Ability to communicate clearly and courteously with customers.
  • Mature and cooperative attitude.
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