Senior Lead, Digital Experience
Nova Scotia Power
Nova Scotia, Halifax, CA
4d ago

Department Description : Number of Open Positions : 1 Location : CA - Halifax, Nova Scotia


Job Title : Senior Lead, Digital Experience

Business Unit : Corporate Communications & Public Affairs

Type of Employment : Regular, Full Time

Location : Halifax, N.S.

Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety, we’re committed to providing exceptional service to our customers and rewarding jobs to our employees.

We’re hiring solution-minded people excited to help us grow into the future. We are currently looking to fill the position of Senior Lead, Digital Experience .

The successful candidate will join Nova Scotia Power's Marketing Team, and be accountable for leading the customer facing digital strategy roadmap for NS Power.

The ideal candidate must have a genuine passion and natural curiosity for all things tied to creating and delivering an exceptional digital customer experience.

They must be strategic and creative and have superior leadership and project management skills. They understand both the technical and the design principles that enable a best in class user experience.

They are a digital strategist who will champion and lead the development and implementation of the customer facing digital strategy that places the customer at the centre of every decision.

Responsibilities :

  • Leads the development of the customer facing digital strategy and roadmap for the organization that delivers a seamless customer experience.
  • Oversees the digital customer experience process design and improvement plans tied to changing customer behaviour and encouraging operational efficiencies with a lens on creating an omni channel experience.
  • Leads the user experience vision and strategy to deliver a best in class experience that is seamless and efficient.
  • Builds and maintains effective working relationships with internal teams, including those in the Customer Experience, Customer Care, Customer Solutions, Communications and Change Management.
  • Accountable for the customer facing digital roadmap; leading the planning, development, budgeting, execution and evaluation of digital strategies across the organization
  • Manages and reports on all digital key business indicators : web, mobile and social platforms and activations.
  • Manages digital agency relationships to deliver exceptional work; on strategy, on-time, on-budget.
  • Collaborates and works closely with the IT team to ensure design alignment with overall technology strategies associated with digital and mobile development.
  • Works closely with the Research team to ensure consumer and market research supports and drives development efforts.
  • Manages projects effectively to ensure budgets and deadlines are met
  • Leads other strategic initiatives or programs as assigned.
  • Role is based in Halifax.Some travel within Nova Scotia maybe required.
  • Demonstrates commitment to workplace health and safety
  • Skills, Capabilities and Experience :

  • Highly motivated, energetic and hands-on professional with strong leadership skills who can guide and motivate others.
  • Strategic thinker with background in strategy and project management.
  • Passionate about delivering an exceptional customer experience.
  • Strong collaborator and skilled communicator with exceptional interpersonal skills.
  • Mature and self-confident with the ability to work under pressure with multiple direct reports.
  • A true team player with the ability to work independently, yet collaborate effectively cross-functionally with both internal and external teams.
  • Strong problem-solving and analytical capabilities.
  • Strong project management, time management and organizational skills with the ability to prioritize and manage own workload while multi-
  • tasking in order to meet deadlines.

  • A sharp and unrelenting eye for detail.
  • Excellent written, verbal and listening communication skills.
  • Education and Experience :

  • Bachelor’s Degree or College Diploma.
  • A minimum of 10 years of recent digital / interactive / mobile marketing experience including directing the user experience.
  • Must have directional knowledge and strong understanding of technical and development processes and requirements.
  • A minimum of five years’ experience in digital / social strategy development and execution.
  • In-depth knowledge of the digital landscape and newly emerging technologies and social platforms.
  • Experience in project management and managing an integrated cross functional team.
  • Experience mining consumer research data and analytics to develop key consumer insights.
  • Reports to : Director, Brand and Digital Marketing

    Form of Application : Click the APPLY button at the end of the online job posting. Complete all required information fields, and copy and paste your cover letter and resume into the online form.

    Salary : Commensurate with qualifications and experience.

    Must Be Received By : All interested candidates should apply no later than 26th January 2019 . Late applications may not receive consideration.

    Recruitment and Promotion Policy : When filling vacant positions, we are determined to hire the best candidates available.

    We're committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.

    We value diversity in the workplace and strongly encourage applications from all qualified candidates including African Nova Scotians and other members of the visible minority community, Aboriginal peoples, persons with disabilities, and women in non-traditional roles.

    Normally, unless otherwise requested in advance, the supervisors of internal candidates selected for an interview will be contacted in order to facilitate scheduling of the interviews.

    The supervisor will maintain the confidentiality of the employee's application

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