Software Solutions Support Specialist
agilius work solutions
Saint john, NB, Canada
3d ago
-

Agilus is currently recruiting for Software Solutions Support Specialist to work with our client in Saint John, New Brunswick.

Accountabilities :

  • Deliver IT support using remote tools via the telephone
  • Identify, troubleshoot, research, support and resolve customer IT issues
  • Escalate issues as required to next level support
  • Consistently participate in continuous learning
  • Educate customer in technology, product usage and functionality
  • Provide diagnostics on technical software problems
  • Initiate Service call process
  • Provide prompt, courteous, and professional telephone support to both internal and external Customers
  • Understand and fully comply with Contact Centre procedures
  • Requirements :

  • IT related diploma and or 2-3 years’ experience in a Technical Support Position
  • Strong verbal and written communication skills
  • Certifications such as A+, N+ and MCP an asset
  • Strong knowledge of Microsoft Office, Outlook, Windows desktop operating systems, Windows server platforms, network diagnostic tools, Microsoft Exchange, Active Directory, DHCP , VPN, Unix, MAC
  • Graphic Based Knowledge is an asset (Adobe suite, Digital Press, etc)
  • Color Theory is an asset
  • Must be able to work a flexible shift, Monday to Friday
  • Must be accustomed to managing multiple issues simultaneously while maintaining the integrity of each engagement
  • Must be able to demonstrate a customer and team focused attitude and perspective
  • Mature and self-confident, ability to work successfully unsupervised
  • Apply
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