Software Solutions Support Specialist
agilius work solutions
Saint john, NB, Canada
3d ago

Agilus is currently recruiting for Software Solutions Support Specialist to work with our client in Saint John, New Brunswick.

Accountabilities :

  • Deliver IT support using remote tools via the telephone
  • Identify, troubleshoot, research, support and resolve customer IT issues
  • Escalate issues as required to next level support
  • Consistently participate in continuous learning
  • Educate customer in technology, product usage and functionality
  • Provide diagnostics on technical software problems
  • Initiate Service call process
  • Provide prompt, courteous, and professional telephone support to both internal and external Customers
  • Understand and fully comply with Contact Centre procedures
  • Requirements :

  • IT related diploma and or 2-3 years’ experience in a Technical Support Position
  • Strong verbal and written communication skills
  • Certifications such as A+, N+ and MCP an asset
  • Strong knowledge of Microsoft Office, Outlook, Windows desktop operating systems, Windows server platforms, network diagnostic tools, Microsoft Exchange, Active Directory, DHCP , VPN, Unix, MAC
  • Graphic Based Knowledge is an asset (Adobe suite, Digital Press, etc)
  • Color Theory is an asset
  • Must be able to work a flexible shift, Monday to Friday
  • Must be accustomed to managing multiple issues simultaneously while maintaining the integrity of each engagement
  • Must be able to demonstrate a customer and team focused attitude and perspective
  • Mature and self-confident, ability to work successfully unsupervised
  • Apply
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