Reporting to the Regional Director who leads and manages a large client account, the Senior Manager, Space Management is responsible for managing a team of workplace solutions professionals in delivering space programs to their client.
This role is responsible for ensuring that the client’s Space Program is aligned to their corporate real estate strategy and delivers high quality services, solutions and support to key stakeholders.
The scope of the role includes leading and managing the strategic relationship with the key client stakeholders, as well as overseeing and managing both ongoing day to day needs as well as all space projects.
Leading and managing the client’s space program requires strong knowledge and understanding of Workplace Strategy, Interior Design, Drawing & Occupancy management, Space Planning, Move Add Change, and Change Management.
The Space Program must be delivered in accordance with the contract and identified success measures for both tenant improvements and capital projects.
In addition, The Senior Manager, Space Management collaborates with clients to identify needs and opportunities to solve problems in their workplace in conjunction with the dedicated client, workplace and project management subject matter experts.
The mandate for this role is to ensure successful delivery of the client’s Space Program and add value through identification of potential solutions to the account.
Through close partnership with counterparts on the accounts, this position will lead the team and provide seamless integration with internal stakeholders across all areas of workplace services and project management.
This role will be based in Ottawa to support a large client account. The Senior Manager, Space Management will be required to work at the client’s location(s) as required to best accomplish tasks and provide effective client and team member support.
The ideal candidate will lend support to the business development process, provide business intelligence, key metrics, industry best practices and benchmarking.
KEY DUTIES & RESPONSIBILITIES
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals.
Specifically, these responsibilities include but not limited to :
Full involvement with recruiting talent
Provides mentoring, coaching and guidance to all team members
Objectively recommends compensation adjustments
Manages all aspects of performance
monitor and support the preparation and execution of plans, schedules, maintain and track budgets of all projects; strive for 100% team member satisfaction through effective administration and provision of tools and support.
Interior Design and Space Management
Bring experience in leading, managing and executing interior design and space management programs in workplace engagements
Provide management and supervision to a space management team and others responsible for for delivering drawing and occupancy services, space planning and move adds and change projects ensuring that delivery is undertaken optimally and within BGIS / Client procedural boundaries
ensure accuracy of input by undertaking verification activities with other personnel, clients or by field visit; support project management, space management, move management, asset tracking, maintenance management as required by contract deliverables
Apply a structured methodology including process and tools to support the client’s space program. Ensure processes are in place and operating to gain consistency, repeatability and alignment with Client needs with respect to key delivery sub processes such as : drawing management, manual development and updates, report writing, needs analysis etc.
Ensure processes have been developed and execution of site audit program, schedule and implementation are completed on time
includes such activities as drawing file manipulation, space poly-lining and identification to established standards and plans
Establish work schedules and priorities.Assign, prioritize and monitor work progress and completion to ensure adherence to timeliness, quality standards and all other related requirements
Ensure internal escalation of issues or potential risks are raised to Regional Director, where required, and communicate and facilitate the resolution of escalated issues and challenges that include internal / external stakeholders
Execute work required to meet project commitments related to time constraints on deliverables and quality expectations (KPI's)
Establishes work schedules and priorities.Assigns, prioritizes and monitors work progress and completion to ensure adherence to timeliness, quality standards and all other related requirements
Reporting, Modeling and Data Management
Comfortable with space occupancy and utilization data and the ability to draw out the story’ from data and present it in a clear and concise way
Oversee the reporting and analysis functions using Drawing & Occupancy Space Management and reporting tools to support contract deliverables, any potential errors are escalated appropriately, and proposal of potential solutions provided
Successfully maintain and build client relationships with an exceptional customer experience focus
Think strategically and assess space impacts with an in-depth understanding of client needs and challenges
Seek continuous improvement opportunities that improve efficiency, benefit clients and other team members; keep abreast of technology changes and training requirements related to the role
Demonstrate effective and proactive communication and continuous improvement activities with internal / external stakeholders to ensure client satisfaction and BGIS success
Other duties as assigned
KNOWLEDGE & SKILLS
Bachelor’s degree in Interior Design
10+ years of corporate interior design experience including managing and executing workplace projects, preferably with experience managing teams
Possesses and applies comprehensive knowledge of interior design and space management programs to the completion, overview, and management of complex assignments
Familiarity with project management approaches, tools and phases of the project lifecycle
Experience with large-scale organizational change efforts
Demonstrated ability to work with CAD drawings and integrate it with other facility and space management software
Demonstrated software or programming skills in AutoCAD 2015 or higher
Knowledge of Revit & / or MicroStation preferred
Strong comprehension of industry standards, details and specifications
Software proficiencies related to the assignment MS Excel, Project, Word, PowerPoint, Outlook, etc. with ability to quickly learn new applications.
Experience and knowledge of change management principles, methodologies and tools an asset
Knowledge of IWMS and / or Space Management Tools an asset (i.e. Serraview, FM Systems, Manhattan, Condeco, etc.)
Ability to lead and manage a team to high performance and engagement
Ability to influence others and move toward a common vision or goal while developing and maintaining strong relationships
Flexible and adaptable; able to work in ambiguous situations
Strong presentation and facilitation skills with the ability to deliver client sessions with all levels of management
Excellent written and verbal communication skills- able to convey complex ideas and messages in a simple and clear way
Ability to effectively collaborate with internal team members and clients on projects and be able to draw out the best in people
Networking- attend events, conferences and reads industry-relevant publications and material to stay up to date with trends and challenges across sectors
Organized with a natural inclination for planning, strategy and tactics
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Must be a team player and able to work collaboratively with and through others achieving positive outcomes
Acute business acumen and understanding of organizational issues and challenges
French speaking (bilingual) is an asset.
Licenses and / or Professional Accreditation
Certified with NCIDQ, ARIDO
Preferred but not mandatory : BCIN, LEED, WELL, FitWel (an asset)
Change Management Certification Prosci (an asset)