Hostess - Terrasse Nelligan
Hôtel Nelligan
Montreal, QC, Canada
2d ago
source : HotellerieJobs.com

Description

Thehostess establishes the first contact with the customer whether in person or bytelephone. He / she provides a warm welcome, assumes the management ofreservations and provides support to the dining room team to provide guestswith an outstanding dining experience.

Essential functions of the job :

  • Manages reservations in the dining room;
  • Ensures the perfect state of the menus and adequate quantity;
  • Greets guests upon arrival, assigns them a table (according to the establishedroom plans) and escorts them and adjusts the number of seats;
  • Offers help to the dining room team when needed during the service;
  • Thanks the client at the time of his departure, inquires about his satisfactionand invites him to return;
  • Ensures the cleanliness of the work area, the bathrooms and the dining room;
  • Answer the phone according to the established procedure;
  • Performs other duties necessary for the smooth running of the dining roomservice.
  • Requirements

    Qualifications and skills required :

  • Bilingualism
  • 1 to 2 years of experience;
  • Strong customer service skills;
  • Autonomy;
  • Resourcefulness;
  • Sense of organization.
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