Call Center 7 Hour days No Weekends!
If you enjoy providing excellent customer service and want to learn how to deliver the best solutions to our customers, this may be the role for you! You'll join our fun and energetic team and help our customers with a number of consumer products including, but not limited to, fax machines, scanners, and printers.
You will act as Canon a brand ambassador and the first point of contact for our clients. You’ll put your problem-solving skills to work to identify each consumer’s unique inquiry and direct them to a suitable solution, ensuring that every case is resolved in a satisfactory manner.
ROTATING SHIFTS - Must be available :
Monday - Friday, 9 : 00AM - 5 : 00PM
Monday - Friday, 10 : 00AM - 6 : 00PM
Provide consumer product and technical support via telephone and email
Troubleshoot consumer product problems
Assist customers with clear communication and step-by-step solutions
Follow appropriate escalation process of unresolved issues
Offer upgrades and pre-sales assistance when applicable
Update CRM database with detailed information regarding customer inquiries
Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates
To Succeed, You Will Have
French and English proficiency
High school diploma; Post-secondary education is preferred
1-year experience in a call center or customer service environment
Analytical skills to assess multiple situations and perspectives, and arrive at an appropriate solution for the customer
Strong computer and technical skills to troubleshoot driver installations and products
Ability to organize time, set priorities and multi-task in order to meet KPIs
Proven customer relations skills with professional and courteous telephone manner
Exemplary written and oral communication skills
WHAT’S IN IT FOR YOU
Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution & Profit Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships and more!
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.
While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application / cover letter and we will work with you to meet your accessibility needs.