Bilingual (English- French) Technical Support Representative
Canon
Brampton, ON
1d ago

Call Center 7 Hour days No Weekends!

If you enjoy providing excellent customer service and want to learn how to deliver the best solutions to our customers, this may be the role for you! You'll join our fun and energetic team and help our customers with a number of consumer products including, but not limited to, fax machines, scanners, and printers.

You will act as Canon a brand ambassador and the first point of contact for our clients. You’ll put your problem-solving skills to work to identify each consumer’s unique inquiry and direct them to a suitable solution, ensuring that every case is resolved in a satisfactory manner.

ROTATING SHIFTS - Must be available :

Monday - Friday, 9 : 00AM - 5 : 00PM

Monday - Friday, 10 : 00AM - 6 : 00PM

Key Responsibilities

  • Provide consumer product and technical support via telephone and email
  • Troubleshoot consumer product problems
  • Assist customers with clear communication and step-by-step solutions
  • Follow appropriate escalation process of unresolved issues
  • Offer upgrades and pre-sales assistance when applicable
  • Update CRM database with detailed information regarding customer inquiries
  • Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates
  • To Succeed, You Will Have

  • French and English proficiency
  • High school diploma; Post-secondary education is preferred
  • 1-year experience in a call center or customer service environment
  • Analytical skills to assess multiple situations and perspectives, and arrive at an appropriate solution for the customer
  • Strong computer and technical skills to troubleshoot driver installations and products
  • Ability to organize time, set priorities and multi-task in order to meet KPIs
  • Proven customer relations skills with professional and courteous telephone manner
  • Exemplary written and oral communication skills
  • WHAT’S IN IT FOR YOU

    BENEFITS

  • Comprehensive health coverage plan that includes medical, dental and vision
  • Life insurance, disability and wellness programs
  • Vacation, Paid Personal Time and Sick days
  • Matching RRSP contribution & Profit Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships and more!
  • EMPLOYEE PERKS

  • Employee referral program
  • Executive-Hosted BBQ
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
  • Community involvement
  • We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

    While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

    Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application / cover letter and we will work with you to meet your accessibility needs.

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