SUMMARY OF DUTIES : The Service Desk Technician is the first point of contact for the IT department and acts as the focal point for issues and service requests.
This includes receiving, prioritizing, documenting and actively resolving end user requests received via phone, email, or through the incident management system.
Incidents and requests will be addressed using remote tools. The Service Desk Technician will document and escalate incidents when considered appropriate and necessary.
Education and Experience :
College diploma or equivalent experience, with formal training in the Information Technology field. Candidates must have five (5) years experience supporting clients in a Microsoft Windows and Microsoft Office environment.
Candidates must have one (1) year experience supporting mobile devices (iOS, Blackberry), printers, label printers, scanners, and other computer and peripheral hardware.
Candidates must have excellent customer service and communication skills. Networking and data communication experience is an asset.
Strong troubleshooting skills. ITIL, MCP, A+, certification is an asset. Vendor certifications are an asset. Bilingualism (French and English) is required.
Abilities and S kills :
Strong willingness to learn.
Working knowledge of Windows operating systems, including Windows 7 and Windows 10; Supports a variety of user hardware, including a variety of PC models, laptops, printers, scanners, Blackberry's and iOS devices.
Help desk knowledge base to document problems resolution, known bugs and workarounds.
If you meeting the qualifications, and if the above describes yours abilities and interests, please forward your resume in confidence to hrwpg mint.ca.
We thank all candidates who apply, however, only those selected for further consideration will be contacted. If selected for an interview or testing, please advise Human Resources if you require accommodation.
The Royal Canadian Mint promotes equity in employment : As an equal opportunity employer, we welcome applications from women, Indigenous peoples, persons with disabilities and members of visible minorities.
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