Technical Program Manager - Infrastructure
Global Relay
Vancouver, BC
4d ago

Your Role :

The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services.

They ensure our services solve important and urgent market problems.

Global Relay requires an experienced Technical Program Manager ( TPM ) to assume ownership of specific components / features of Global Relay’s Common Platform.

They work closely with their agile team(s), other TPMs, and Product Management to deliver on the product roadmap, driving new products and features through the development process.

Working with Product Management, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI / UX to ensure high quality designs are produced.

TPMs will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.

Your Job :

Working in a dynamic team environment, the TPM is responsible for :

  • Triaging incoming tickets and assigning them to the correct owner
  • Following up on status of projects, stories, tasks, dependencies and risks
  • Collaborating with and sharing status reports with the Product and DevOps Manager
  • Addressing impediments by connecting appropriate stakeholders
  • Coordinating meetings with external vendors
  • Assisting with the generation of reports, Wiki pages, and other artifacts that provide transparency into project status
  • Owning the up and down responsibility for the delivery of their component / feature
  • Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap
  • Translating product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts
  • Collaborating with other TPMs, Architects, UI / UX, and Team Leads to drive requirements through the design phase
  • Identifying and coordinating cross-component dependencies throughout the development process
  • Working with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensuring program is within schedule
  • Prioritizing and grooming their team(s) backlog
  • Attending daily stand-ups with your Product Manager and other TPMs in your product team
  • Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s)
  • Sharing Scrum Mastering duties with other members of your team
  • Creating work estimates, tracking progress, and reporting status in the form of burn up / down charts and dashboards
  • Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities
  • Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform
  • Serving as the primary product expert (functional, not technical) for the components for which you are responsible
  • About You :

  • 3-5 years of experience as a project manager or project co-coordinator
  • Degree in Engineering, Computer Science or related technical field.
  • Adaptability to working with multiple teams on projects with varying degrees of flexibility / rigidity at different points in the development cycle
  • Ability to understand technical as well as business requirements and accurately capture technical notes and use them to update work tickets
  • Demonstrate a history of being able to work effectively with groups with different levels of technical and process experience
  • Ability to coordinate multiple inter-related projects
  • Nice to Haves :

  • Experience as a software developer / engineer
  • Working knowledge of Elastic Search, Kibana, Hadoop and big data concepts
  • Experience working with reporting tools
  • Experience with a SaaS, messaging or enterprise software company
  • Experience delivering projects using java, open source, big data technologies (distributed storage, computation, search, queue, etc.)
  • Experience drive cross-team initiatives and collaborate with stakeholders across the organization
  • Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills
  • Experience planning, monitoring, and reporting on project status for multiple initiatives / teams
  • About Us :

    Global Relay is the leading provider of cloud-based archiving, supervision, eDiscovery, and analytics for the global financial sector.

    We deliver services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, Bloomberg®, Thomson Reuters, social media, mobile messaging, and more with mobile, Outlook, and web access.

    Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in eight other cities across the world, including major financial centers like New York, Chicago, and London.

    Over the years, we have won several major awards, including :

  • Company of the Year from the BC Tech Association (2016)
  • Canada’s 50 Best Small and Medium Employers (2014, 2015)
  • Canada’s Top Employers for Young People (2014)
  • Canada’s Top 10 Most Admired Corporate Cultures (2013, 2016)
  • Canada’s Best Managed Companies (2013 - present)
  • Technology Fast 50 Leadership (2014, 2018)
  • We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms.

    Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.

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