Technical Consulting Engineer - IMImobile
Cisco
Kanata, Ontario, Canada
5d ago

What We Do

We are uniquely qualified leaders, who come to work every day energetically focused on designing and delivering sophisticated software components for our cloud-based, multi-channel platform.

We share our passion for successfully solving our clients’ most demanding problems, but also, we have the EQ to be able to develop and support the cross-functional partnership and coordination necessary to create and institutionalize responsive enterprise learning disciplines, policies, and standard operating procedures.

What You'll Do

  • You will be responsible for gathering of information in the event of an incident and assessing impact to the services.
  • You will provide 2nd level support to NOCteam and clients
  • You will maintain an effective documentation library of all platforms and services supported by the NMX team
  • You will test applications and services to identify issues / bugs prior to implementation
  • You will implement and refine the non-production environment.
  • You will review and enhance the documentation passed to QA from the Development Teams to effectively train the Operators.
  • You will prepare and deliver both group and individual training sessions to members of Operations Team and Commercial Team
  • You will deliver applications and services to the live production environments within agreed timescales
  • You will ensure the platforms has sufficient monitoring and alerting systems in place to effectively identify errors and faults
  • Who You Are

  • You have experience with MySQL / SQL
  • You possess Linux knowledge
  • You have experience with AWS basics
  • You have experience with Webserver (Tomcat / Wildfly)
  • You have experience with Shell / PHP scripting
  • You have experience with Java
  • Preferred skills

  • ELK (Elastic search, Logstash, Kibana)
  • Grafana, FluentD, Prometheus, PowerBI
  • ITIL
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