Main Accountabilities Include :
Responsible for day to day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery areas.
To consistently deliver the highest possible level of customer service at all times.
Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines.
To consistently deliver the highest possible level of customer service at all times
Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines
To be pro-active in all areas by forward planning and taking responsibility for the job in hand
To actively give support, guidance and encouragement to your work colleagues
Fully comply with the Health & Safety Act when carrying out your duties, ensuring safety is never compromised
Promote a professional image at all times applying the Company Uniform Standards
To follow all processes involved in Triple A Regulations
To understand and operate all equipment effectively and correctly and in line with the relevant training given
Full compliance and implementation at all times of the following : Airline Handling Manuals; Airports Disruption Management Policy;
Customer Service Promise; Communications Promise
Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.
Required to attend the mandatory training imposed by the Company and Airlines as per job role
To process in a professional and confident way any questions, queries or grievances
To be pro-active in all areas by forward planning and taking responsibility for the job in hand.
To ensure the safe and correct control of all resources in the fueling operation.
To comply with all Regulations as well as local Airport Authorities.
To actively give support, guidance and encouragement to your work colleagues; promote open reporting culture.
Safeguard the health, safety security and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy.
To process in a professional and confident way any questions, queries or grievances.
Ensuring investigations take place into any incident / accident, non-conformity or service delivery failure, with resulting corrective actions being established and then maintained.
Ensure tasks are performed in accordance with Company and Airline specific procedures and policies.
Required to attend the mandatory training imposed by the Company and Airlines as per job role.
Work closely with GSE responsible personnel to ensure active and effective GSE management, defect reporting system and GSE checks.
Ensure no Company property abuse occurs.
Ensuring the department follows a consistent Human Resources process, with the relevant company policies being delivered at all times.
Closely monitor absenteeism and put improvement plans into effect when necessary.
Any other reasonable duties as requested by any direct or indirect report.
Promote a professional image at all times applying the Company Uniform Standards.
Qualifications and Experience :
Proven leadership skills and experience, demonstrated ability to lead, coach and develop, Must be a minimum of 18 years of age and legally able to work in Canada.
Must have valid Driver’s license and hold a DA.
Well organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognize and deal with challenges promptly and efficiently.
Extensive experience in fueling operations and good understanding of the Operational departments.
Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations.
Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
SLA driven to meet customer expectations by delivering excellence.
A strong sense of stakeholder engagement. This includes, but is not limited to : Customer portfolio, Airport representatives, Local CAA, local third party providers.
Ability to develop the team, provide succession planning and re-engineer business processes as demanded by changes in the business.
Ability to drive and deliver improvement plans and the relevant follow up process.
Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
Adaptability with regards to working with a multi-national workforce and collaborating well with local working unions.
Able to produce comprehensive reports to senior managers.
Work under pressure and meet tight deadlines.
Excellent written and verbal communication skills with employees, management, customers and outside institutions.
Must be flexible to adapt to changing demands / circumstances / weather conditions.
Calm and approachable manner.
Knowledge of local labour legislation is a big advantage.
Must be available and flexible to work variable shifts including weekends and holidays.
Must be able to lift up to 70lbs when required.
Must be able to obtain and hold all required security clearances.
Computer literate with knowledge of Microsoft Word and Excel.
Licenses & Certifications