A fast growing beauty products company is hiring for a Quality Compliance Associate - Customer Complaints to help with product complaints, product recall, and regulatory notifications.
Full-time, perm role
Salary : $50,000 per year
Working location : Downtown Toronto
Job Responsibilities :
Serve as Quality Assurance point of contact for commercial product customer complaints and product recall events as per established procedures.
Receive, process, and initiate product complaint investigations using the current product complaints procedures and coordinate all aspects of investigation through closure and / or provide oversight for complaint handling process.
Interface and collaborate with various departments (Customer happiness, Quality Assurance, Regulatory, Development, etc.
Company Stores and Retailers, on product complaint issues.
Conduct follow-up with customer happiness team for additional information necessary to complete a detailed investigation.
Arrange the return of complaints products or Retain sample to appropriate departments for evaluation.
Assure that all product complaints are investigated to the appropriate level within the required timeline.
Provide timely investigation updates to Customer happiness team or other stake holders.
Alert Quality Management of all potential regulatory notification and escalate trends and product complaints that potentially require a regulatory action (e.
g. recall, production hold, etc.).
Perform analysis and trending of product complaints. Generate product complaint reports to identify and evaluate any trend signals observed and initiate investigations when required.
Interact with auditors and regulatory bodies to present the product complaint system during audits and inspections.
Skills and Qualifications :
University degree or equivalent in Science or related area.
3 - 5 years of experience in Quality Assurance.
Required knowledge of cGMPs guidelines, Health Canada, FDA, EMEA requirements.
For Document Management : Advanced knowledge of Microsoft Word, Excel, PowerPoint, Adobe Acrobat, and programming Macro.
HOW TO APPLY :
Please send us your resume to careers gc-employment.com with the subject of "Quality Compliance Associate / Customer Service"