CUSTOMER SERVICE REPRESENTATIVE
Workplace Safety and Insurance Board
Kingston, Canada
4d ago

The Workplace Safety and Insurance Board (WSIB) helps people overcome workplace injuries and illnesses and helps business owners make their workplaces safe and healthy.

Our people are at the heart of what we do. Bring your enthusiasm and expertise to the WSIB, and we'll help you achieve your personal and professional goals through meaningful work, development opportunities and a culture of compassion, integrity and teamwork.

We are the WSIB. And we're here to help.

Recruiting for future and current unilingual and bilingual full-time and part-time temporary and casual positions in the following locations :

Hamilton, Guelph, Kingston, Kitchener, London, North Bay, Ottawa, St. Catherines, Sudbury, Thunder Bay, Timmins, Toronto, Windsor

Contracts may vary in length

Note schedules or availability of work will not be consistent or guaranteed for casual opportunities. Hours of work may vary from 0 to 14 hours per week dependent on business needs and your availability.

From : $54,571.20

What can I expect to do in this role?

Promote the values, principles and professional public profile of the WSIB by receiving and responding to general telephone enquiries related to claims, health care benefits, return to work / work transition services, prevention, access, appeals, e-

services, compliance and general revenue or WSIB policies. Route calls to appropriate area and / or staff. Place outbound calls when necessary and appropriate.

Major Responsibilities :

  • Answer an Automatic Call Distributor telephone system, providing information and assistance to workers, employers, representatives and internal business partners or others in response to telephone enquiries
  • Incumbent may perform a range of clerical duties during non-peak periods while still available to answer telephone
  • Provide occasional backup for receptionist counselor, records and mailroom to cover breaks and lunch periods.
  • Perform other related duties as assigned or required.
  • Job Requirements :

  • Completed high school diploma plus MINIMUM 1 year of post-secondary education
  • Proven Customer Service skills and experience
  • Experience in a Call Centre environment is an asset
  • Sttrong interpersonal skills and ability to deal with customer problem resolution
  • Leadership skills sufficient to provide on-the-job training to new or less experienced staff
  • Apply
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