Sales Lead
White House Black Market
Newmarket, ON
2d ago


Sales and Customer Satisfaction

  • Consistently meets and exceeds personal goals. Maintains Key Performance Indicators (KPIs).
  • Monitors Associate productivity, acknowledges and communicates performance feedback to Associates. Motivates Associates to achieve full potential to meet Company standards.
  • Positively communicates personal and store sales goals, promotions and incentives to the store’s staff. Utilizes Recognition Board.
  • Knowledgeable of current Brand products and assortments. Communicates this information to customers and Associates effectively.
  • Ensures Most Amazing Personal Service is the top priority at all times, consistently setting an enthusiastic and effective example.
  • Adheres to all customer satisfaction policies and procedures.

  • Positively and consistently demonstrates a professional image in accordance with Company standards.
  • Cash / Inventory Management

  • Processes all register / point of sale (POS) transactions accurately and in accordance with Company procedures.
  • Performs all financial activities efficiently and in accordance with Company policy, and guidelines, including cash handling and reporting, price changes, merchandise handling and open and closing guiding principles.
  • General Store Operations

  • Maintains safety requirements to ensure a safe working and shopping environment.
  • Ensures current Company guiding principles are followed as documented in current reference manuals
  • Retrieves NSSC communication via BOSS system, email, store mail, and voicemails and follows up accordingly.
  • Ensures accuracy of opening and closing process.
  • Processes incoming and outgoing shipments as per Company policy, ensuring accuracy of inventory receipts.
  • Ensures the cash wrap is organized and efficiently operated at all times.
  • Assists in requesting supplies ensuring a consistent and accurate level of supplies while controlling expenses. Helps maintain all controllable expenses within Company guidelines (i.
  • e., payroll, telephone, supplies, etc.).

  • Flexible / available in the event of scheduling conflicts, Associate, store and mall emergencies.
  • Performs all other duties and responsibilities as directed by Management.
  • Loss Prevention

  • Protects the store’s funds, property, and fellow Associates’ property by conforming to and enforcing all loss prevention policies, procedures, and controls.
  • Communicates all loss prevention related concerns to the Store Manager or the District Sales Manager.
  • Visual Presentation / Store Maintenance

  • Maintains a well organized, clean and neat store appearance through appropriate housekeeping activities, including backroom maintenance and organization.
  • Conducts and updates floor sets in accordance with Company visual standards.
  • Processes stock and sales floor replenishment as necessary to ensure a full representation of merchandise on the floor at all times, in accordance with current visual merchandising standards.
  • Human Resources Management and Development

  • Possesses effective leadership skills and portrays a positive team attitude
  • Reviews Associate time sheets / records and other payroll documentation to verify completeness, legibility, and accuracy of hours worked and payroll used.
  • Ensures payroll is entered timely and correctly


  • High school diploma or equivalent educational certification.
  • Minimum 3 years prior retail sales and / or sales management experience within a specialty, fashion store environment is preferred.
  • Excellent communication, verbal and written skills
  • Ability to travel to stores throughout the district
  • Possesses excellent customer service skills
  • Able to learn or adapt to technology provided by the Company
  • Knowledge of the administrative aspects of store operations
  • Communicates with customers while standing and maneuvering around sales floor and stockroom.
  • Ability to lift and carry up to 50 pounds, climb, reach, push / pull as required to meet responsibilities.
  • Available and agrees work a flexible work schedule, including nights, weekends, holidays and overtime.
  • Can meet the requirements for regular attendance on-the-job attendance to ensure appropriate management coverage. The Lead Sales Associate’s must be present and punctual for all assigned shifts.
  • Understands how to operate registers / POS devices in a proficient manner.
  • Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements.

    You may apply to any location or position at any time; however, the position to which you apply may not currently be open.

    Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact the store manager for assistance.

    3803 Upper Canada Mall

    Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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