EMHware - Bilingual Client Success Partner
Toronto, Ontario
17h ago

At EMHware our purpose is to help those, that are helping others. Our platform delivers a product you can be proud to represent, helping achieve better outcomes in addictions, mental health, and social services agencies.

Are you a team player with strong organizational skills and the ability to learn / work with limited supervision? Then join our growing team!

You :

You must demonstrate the ability to deal with customer communications (via email and phone) and have a track record of providing excellent customer service in the face of difficult situations.

You are excited to learn and possess an ongoing commitment to education both through company provided training and self-teaching.

Us :

EMHware is a Canadian-based solution of EverCommerce that provides web-based Agency Management Software for mental health, addictions and social service agencies across Canada.

With over 190 agencies and thousands of users across the country, we believe in treating agencies that use EMHware as partners in the improvement mental health, addictions and social services within their communities.

This approach has led to our exponential growth, success, and desire to make a difference in the lives of our customers and clients accessing their services.

EverCommerce Nasdaq : EVCM is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention.

Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.

Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

Where :

EMHware has teammates in both Toronto and Belleville, Ontario. We will only consider remote candidates from across Canada.

You must be eligible work in Canada to be considered for this role.

Key Responsibilities :

Provide Customer support for our platform by being a Subject Matter Expert (SME) on EMHware

Manage customer support requests through our phone, email and ticket systems

Provide training and support to our end users

Document customer interaction using the EMHware’s customer support ticket application

Participate in application testing and quality assurance

A desire to learn and work as part of a team focused on delivering a software solution that strives to exceed the expectations of its customers

Perform other duties as needed

Skills & Experience :

Post-Secondary education or demonstrated proficiency in the above

Ability to build consensus and relationships among managers, partners, and employees

Excellent interpersonal, customer support and communication skills

Ability to work well in high-pressure situations and take the lead if necessary

Comfortable in a fast-paced environment and capable of meeting short-deadline projects daily

Excellent attention to detail and willingness to pitch in to any initiative when necessary

Confidence navigating Microsoft Office Suite, and help desk support software

  • Bilingual in French and English Required*
  • Benefits & Perks : 100% perm Remote

    100% perm Remote

    Continued investment in your professional development

    Robust health and wellness benefits

    RRSP; 100% match up to 1.5%

    Monthly wellness stipend

    Start with 15 days of PTO, 11 holidays, 2 floating days and a day off to volunteer each year

    Employee Stock Purchase Program

    Staff Enrichment (happy hours, lunches, company culture activities and competitions)

    Compensation : The base salary for this role is $21-23 / hr CAD. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

    EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We look forward to reviewing your credentials and getting to know more about your experience!

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