Ignite Services - Scrum Master
Rogers Communications
Brampton, ON, CA, L6T 0C1
2d ago

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind.

To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream.

A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

At Rogers, our strategic priority is to deliver seamless and exceptional experiences for our customers. We have an exciting opportunity for a Scrum Master to join our team.

Reporting to the Director of Service Reliability and Operations for Ignite Services, you will work with cross-functional teams as a servant leader supporting the team in delivering on our Ignite service reliability roadmap.

The Scrum Master will drive the appropriate Agile methodology focused on consistent, quality delivery and driving continuous improvement of the teams.

Key Responsibilities :

  • Facilitate all Scrum ceremonies and events including daily stand-ups, backlog grooming, sprint planning, retrospectives, and sprint demos
  • Continuously refine and improve quality of stories ensuring business value and acceptance criteria are clearly articulated
  • Proactively identify and resolve impediments, manage dependencies
  • Develop and report team KPI’s to track progress of sprints and releases
  • Develop executive reports on project goals, progress, and results
  • Introduce new and advanced practices to improve the team and performance
  • Solicit team feedback to identify areas of opportunity and work with team to continuously improve
  • Work with stakeholders to prioritize work items by keeping the backlog groomed
  • Provide coaching and support to team members on agile practices
  • Manage resources, risk, quality, scope, team budget and deliverables
  • Collaborate with other teams to manage cross dependencies and sequencing of deliverables (both agile and non-agile projects)
  • What You Bring :

  • At least 3 years working as a Scrum Master and leading high performing teams
  • Strong technical background with knowledge of telecommunication services (Internet, IPTV, Home Phone)
  • Scrum certified or equivalent experience
  • Experience working in both software development and system design
  • Working knowledge of DevOps principles and ability to operationalize processes
  • Ability to manage multiple projects simultaneously while maintaining quality and meeting stakeholder expectations
  • Effective communicator both oral and written, with the ability to frame technology issues in business terms at executive level
  • Highly developed analytic, interpersonal and communication skills to influence and engage colleagues, along with a broad understanding of the businesses they support.
  • A keen and demonstrated interest in learning opportunities to further develop self and community
  • A continuous improvement mindset to drive improvements to team performance
  • Ability to resolve conflict and improve team dynamics
  • Superior decision-making, consensus building and conflict resolution skills
  • Experience with the Atlassian suite such as Jira and Confluence
  • Leadership capabilities : Strong Customer Focus, Teamwork and Collaboration, Ability to Influence, and Drive Initiatives.
  • Schedule : Full time Shift : Day Length of Contract : Not Applicable (Regular Position) Work Location : 8200 Dixie Road (101), Brampton, ON Travel Requirements : Up to 10% Posting Category / Function : Technology & Information Technology Requisition ID : 151379 Together, we'll make more possible, and these six shared values guide and define our work :

  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what’s right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment
  • What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.

    We recognize the business value in creating a workplace where each team member has the tools to reach their full potential.

    At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

    Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

    You matter to us! For any questions, please visit the Rogers FAQ.

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