Renewals Account Representative (Bilingual in Spanish or Portuguese)
Guidance Software
Canada, ON, Richmond Hill
1d ago

The Renewals group with Customer Support is one of OpenText’s fastest growing teams with diverse and motivated individuals that consistently deliver profitable growth.

We serve our customer life-cycle through a series of interactions designed to drive higher value and an optimal experience from OpenText solutions.

We are a dynamic and international team that brings energy and enthusiasm to the company every day. We partner closely with the Sales, Development and Support Delivery to demonstrate the value of our customers chosen OpenText solutions.

Mutually beneficial partnerships are what we enable on a daily basis.. We will provide you with a platform for success including coaching, training and on-

the-job learning that will strongly support you in your career advancement. You will become adept at negotiating, deal progression and closing transactions.

You will discover an innovative, flexible and award-winning working environment using the latest OpenText technology to enable and empower you to perform to the very best of your abilities.

Our teams adapt quickly to respond to market changes and we are all highly encouraged to give back to our local communities.

Reporting to the Manager, Maintenance Renewals this position is focused on relationship management, selling the value of Open Text Maintenance and Support Programs and driving retention as well as growth.

Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Strong organizational skills and the ability to accurately forecast are required Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.

You are great at :

  • Providing exceptional service by reaching out and building strong customer relationships while providing a consultative and proactive process to produce competitive renewal quotes.
  • Consult with internal sales team to prepare renewal quotes, overcome objections through process of negotiation and adjust quote as required to ensure competitiveness of the solution being presented to the customer
  • Maintain and update reporting systems to utilize for research and provide accurate forecasts within a sales support territory
  • Cultivate strong business relationships with the Account Executives and other legal stakeholders
  • Develop on going lead generation and pipelines through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs
  • Utilize high attention to detail to review and process incoming purchase orders and payments.
  • Consistently look to enhance renewal process and procedure while working to achieve an exceptional team environment.
  • 1 - 2 years’ experience working in a sales oriented, lead generation or renewals environment
  • Fluent in Spanish, Portuguese and English
  • University / College degree within a related discipline or equivalent work experience
  • Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
  • Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
  • Strong desire in establishing and maintaining strong relationships with client
  • Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
  • Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
  • Track record of autonomy, ownership and execution
  • Strong ability to multi-task and prioritize work effectively
  • Proven experience working in a fluid environment that is ever growing and changing
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