Group Product Manager – Unified Communications
Global Relay
Vancouver, British Columbia, Canada
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For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform.

We securely capture and manage the world’s communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities.

We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company.

Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact.

Your Role :

Global Relay requires a leader in product management to drive significant new capabilities in Global Relay’s unified communications platform (Global Relay Message).

The Group Product Manager (GPM) assumes business ownership of specific business or technical areas of the Global Relay Message product line.

The GPM develops a strong technical understanding for their area as well as engage closely with Product Directors to understand the market and how to add value to their area to align with the Global Relay Message strategy.

The Group Product Manager will work closely with their peers to define stand-alone and cross-cutting features and capabilities for their product area and product.

GPMs may also directly manage Technical Program Managers working on major components of their product area.

Your Job :

  • Understand the product area and how it fits into the product line providing business value to our core markets
  • Work directly with the business team(s) and customers / prospects to understand how Global Relay services provide the capabilities required to be successful in their jobs
  • Become knowledgeable about Global Relay’s market, competitive solutions, and business opportunities and provide high value solutions
  • Serve as primary product expert (functional, not technical) for the product area for which you are responsible
  • Collaborate with the Strategic Product Manager, Business Development, and other key stakeholders to define and align the roadmap covering your service area within the product line strategic roadmap
  • Define and prioritize business area needs to be addressed and be responsible for the associated high level business requirements
  • Communicate scope requirements within Global Relay using the most suitable format, including themes, initiatives, epics, user stories, workflows, use cases, narratives, and other appropriate methods
  • Collaborate effectively with Technical Program / Product Managers, Architects, and Development to break work down into small increments that can be released to market
  • Communicate the business value of features / solutions in your service area to the business and customers
  • Understand the design, business logic, and technical architecture of their business area and how those components interact with the rest of the platform
  • Coordinate cross-product dependencies within the Product Management team
  • Managing the product lifecycle including managing successful product launches and product end-of-life
  • Support marketing, sales, and support through leading the development and maintenance of various technical marketing collateral
  • Manage and mentoring direct reports in their service area as they define and prioritize requirements, plan and monitor projects, conduct one-on-ones, reviews, coaching / training, and ensuring appropriate workload
  • About You :

  • 3+ years of senior product management experience in a large program for a SaaS or enterprise software company
  • 10+ years of product management experience working with micro services or SOA, internal and external API integrations, and third party integration
  • Experience in communication services, such as telco service integration, WebRTC, or real-time messaging is desired
  • Ability to effectively interface with customers and all stakeholders within the organization
  • Experience working with cross-functional teams that include engineering, sales, and marketing staff
  • Strong requirement elicitation, analysis, workflow design, domain modelling, use case modeling, and documentation skills
  • Experience delivering services across desktop and mobile platforms
  • Strong collaboration and problem solving skills along with excellent verbal and written communication skills
  • Experience working in a Lean / Agile development environment is an asset
  • Strong technical background is desired
  • About Us :

    At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great.

    The combination of the right people in the right positions and a rapidly growing company means unlimited career potential.

    You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You’ll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.

    We understand flexible work arrangements are important and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work / life balance.

    We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

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