Veterinary Care Specialist
Toronto, Ontario
5d ago

VCA Canada Mt. Pleasant-Davisville Veterinary Hospital

is looking to hire a full time Client Care Specialist (40 hours per week) to cover a Mat leave contract until May 2019. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to meet you! The Mt.

Pleasant-Davisville Veterinary Hospital has been part of the community since the 1990's and is conveniently located on the east side of Mt.

Pleasant Rd. just south of Eglinton Avenue. We provide a variety of services including preventative and therapeutic medicine, surgery, radiology, ultrasound, and nutritional consultation.

  • Our team of doctors and support staff work together to provide excellent client care! Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciate! Additional responsibilities and qualities require for this role are;
  • Create a warm and welcoming environment for our patient and pet parents
  • Assisting veterinary staff with various tasks and treatments when required
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing / billing; creating estimates, obtaining pet owner confirmation and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • VCA Canada Offers!

    At our core are our people people with different strengths and interests that enrich our diversity, innovation and excellence.

    A team we think of as family. When you join our family, VCA Canada offers :

  • Exceptional career development
  • Generous personal pet care discounts
  • A network of highly educated and skilled professionals!!
  • And more perks!
  • Apply
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