Restoration Branch Manager
Scarborough, Ontario
7d ago

FirstOnSite Restoration has an immediate opening for a Branch Manager for our Scarborough branch.

FirstOnSite Restoration is the largest independent disaster restoration company in Canada. We provide unsurpassed emergency response, restoration and reconstruction services to the insurance industry and to residential, commercial and industrial customers.

With coast-to-coast coverage and 24 / 7 emergency service, we offer a wide range of services that remediate conditions caused by fires, floods, winds, mould, environmental hazards, accidents and other casualties at any type of facility.

Position Summary :

The Branch Manager (BM) has full responsibility for both operational execution and business development working very closely with his or her team of associates.

The BM provides the overall leadership, motivation and management, at the Branch level to positively impact Branch Operations, Estimating, Sales, Rebuild and Administration and to maintain adequate Gross Profit (GP) levels.

The BM promotes Standard Operating Procedures at all levels as the most efficient path to standardization. The BM recruits, trains and manages using the FirstOnSite Standard Operating Procedures to ensure staff is properly trained in the FirstOnSite methodology.

Revenue Growth / Sales :

  • Works closely with Project Manager to ensure that sales activity, targets and Gross Margin targets are being met.
  • Works closely with Construction Manager to ensure that GP goals are being met.
  • Works closely with Operations to ensure that FirstOnSite operational processes are contributing to positive revenue growth.
  • Employee Engagement / Leadership :

  • Builds, leads and deploys the best quality team to achieve the Corporate Strategic Plan objectives.
  • Ensures that the FirstOnSite health and safety policies and procedures are followed by all FOS personnel and sub-contractors.
  • Ensures a correctly established Branch Joint Health and Safety Committee and that all branch personnel are up to date with all health and safety procedures and training.
  • Reviews branch and district resource needs and supports / shares resources as required.
  • Develops a performance culture through a robust performance management process that ensures all associates receive regular feedback and specific development plans.
  • Develops a culture of employer of choice’ to attract, retain and motivate the best quality team.
  • Cost Efficiency / Operations :

  • Works closely with the PM and CM to ensure that they meet the GP targets on all jobs.
  • Works closely with the Project Management Assistant (PMA) to ensure that the PMA assists the PM, CM and BM to meet branch timelines and GP objectives.
  • Customer Service Excellence :

  • Conducts daily sales and operation assessments and monitors processes for compliance in the branch.
  • Ensures FOS standards for customer satisfaction are being met.
  • Ensures that the PM, CM, complete reports to ClaimTrak, Xactimate and other reporting platforms to meet corporate timelines and quality.
  • Ensures that FOS SOPs in all operational disciplines are understood and followed.
  • Education and Experience :

  • Minimum 5 years’ experience in the restoration / emergency industry.
  • Proven job-related success in a construction management role.
  • Effectively use Word, Excel, Outlook, ClaimTrak and XactAnalysis.
  • Basic understanding of invoicing, billing and general math skills.
  • Relevant insurance industry work experience i.e. claims, operations etc.
  • College Diploma in Business Administration or Finance or certification in a recognized trade. Combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of the academic requirements.
  • IICRC or equivalent certifications an asset but will train.
  • In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, FirstOnSite Restoration will provide accommodations throughout the recruitment and selection process to applicants with disabilities.

    If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

    We would like to thank all applicants in advance; however, only those applicants selected for an interview will be contacted.


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