Job Title : Operations Manager
Reports To : Executive Director & Director of Operations
Under the guidance of the Executive Director & Director of Operations, the Operations Manager performs a variety of leadership functions.
These duties include but are not limited to planning, organizing, directing, controlling and evaluating the operations of the fabrication division.
The remaining points are inserted under the duties and responsibilities section.
Key Relationships :
Internally : Executive Director, Director of Operations, Human Resources Manager, Quality Supervisor, H&S Supervisor, Plant Manager, Purchasing Manager, Production Coordinator, Costing Analyst, Technology, Audit and Internal Support Supervisor, Production Staff
Externally : Suppliers, Contractors, Customers
Qualifications : Education :
Degree in Operations Management from an accredited university or college preferred; will consider 10+ years’ experience as a manufacturing manager in lieu of a degree
Knowledge Essential :
5-10 years manufacturing management experience
Experience managing management and hourly employees
Strategy deployment, work planning and scheduling experience
Experience with Lean manufacturing
2-3 years ERP / MRP systems experience
Proficiency with MS Office required; experience ERP / MRP
Skills and Abilities Essential :
Excellent leadership and management skills
Excellent problem solving and conflict resolution skills in order to resolve conflicts and problems
Excellent interpersonal, communication and customer service skills
Detail oriented and excellent organizational and multi-tasking skills
Ability to work efficiently and effectively under pressure with simultaneous deadlines
Excellent analytical and troubleshooting skills
Ability to maintain and manage quality standards
Ability to implement systems and report adherence to management
Ability to maintain confidentiality of pertinent data
Special Qualifications :
Must have a valid Ontario driver license to operate both own and company vehicles
Must have a valid passport and ability to travel to the US and internationally
Major Duties and Responsibilities :
Plan, organize, and direct manufacturing operations; initiate plans and processes that minimize manufacturing costs through effective utilization of manpower, equipment, facilities, materials, and capital.
Implements manufacturing strategies and action plans to ensure production targets are met, timely and efficiently.
Manages production schedules and achieves business objectives while insuring product standards are met.
Develop, maintain and assist with advanced quality systems, continuous improvement, procedures and practices.
Manages and coordinates the changes to production systems, methods or work and equipment.
Direct responsibility and accountability for the operating budget of the facility, analysis of costs and cost reductions.
Develop and prepare business plans and analysis for capital equipment purchases and operating structure changes and outlining the ROI.
Develop and prepare various reports for colleagues and ownership for understanding of the business’ performance.
Engages in building a positive culture, coaching and mentoring, health and safety and continuous improvements.
Manage the hiring, training and performance management of all production staff, management and individual contributor levels.
Responsible for full administration of time and attendance and payroll approval.
Collaborate and interface with sales group on all order management, scheduling and delivery to meet KPI objectives.
Oversee the overall purchasing and inventory of all raw materials, fabric, hardware, etc., to ensure sales targets can be met.
Occasionally travels between facilities for meetings, product trials, etc.
Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
Maintains client and company confidence by keeping information confidential and secure.
Mental Effort Required to Perform the Job :
Continuous mental attentiveness is required when speaking with co-workers and suppliers
Frequent reading of numbers when checking the inventory numbers and to ensure manufacturing of the products and auxiliary products is proceeding as planned
Continuous mental effort is required in multi-tasking and handling interruptions that require constant refocusing
Continuous mental effort is required when dealing with human resources and quality issues
Physical Effort Required to Perform the Job :
Continuously walking and standing for long periods of time
Occasional travel between buildings for meetings and conference calls
Frequent physical exertion when managing the production facility
Responsibility for Supervision :
Management of production staff, individual contributors and management level employees
Hiring, training, terminating and performance managing staff
Liaison with Human Resources on all policies, procedures and employee related matters
Communicates regularly to all staff on production targets, efficiencies, and continuous improvements
Responsibility for Resources :
Responsible for the production facility
Responsible for all direct reporting employees
Responsible for the operating budget and KPI objectives for the plant facility
Responsible for Decision Making :
Determines which product is to be made on each workstation
Determines when to hire and terminate employees in conjunction with HR
Determines when workstations need to be shut down and maintained
Decides the budgets
Performance Standards :
A strong leader who can effectively influence, lead and motivate individuals and teams across the organization
Proven ability to establish and maintain effective and constructive relationship with internal / external clients and associates, earning trust and respect through demonstrating a commitment to excess expectations
Proven ability to effectively communicate and relate to all levels of the organization through all available mediums (verbal, listening, writing, and presenting).
Confidence without arrogance, coupled with strong consensus building and influencing skills
Proven success in achieving business results by taking action, improving quality and focusing on the future
Extremely insightful and a quick learner. Strong environmental market dynamics and business principles
Working Conditions :
Continuously working in a manufacturing environment
Frequently walking through the plant in dusty and dirty conditions
Occasionally traveling locally and internationally, as needed, for business purposes