Support Services Owner
Cerner Corporation
Ontario, Windsor, Canada
1d ago

Job Description

Application Managed Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution.

The Application Managed Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.

The Services Support Owner (SSO) is responsible for managing the support of all implemented Cerner solutions and services to clients.

The SSO is responsible for ensuring the support methodology is adhered to. This role is also responsible for ensuring world-class service is provided by coordinating departmental or cross-functional teams to deliver timely, high quality projects.

The SSO works on significant or unique issues where analysis of situations and independent judgment are required to obtain results.

  • The SSO is responsible for the following : managing action items, risks / issues and all deliverables; managing cross-organizational interactions as needed including managing escalations across Cerner teams;
  • facilitating meetings, generating agendas / minutes, and developing detailed plans / schedules; and managing and driving results. through support.

    Qualifications

    Basic Qualifications :

  • Bachelor's degree or equivalent work experience
  • 3 + years Health care information technology (HCIT) project management, sales or consulting work experience
  • 1 +Project management work experience
  • Preferred Qualifications :

  • 2+ years Health care information technology (HCIT) project management, sales or consulting work experience, At least 2 years
  • 5 years of Millennium experience
  • 3+ years project or client facing experience
  • Service management, process development, presentation experience and documentation skills
  • Expectations :

  • Must be fully authorized to work in Canada
  • Must currently reside in or be willing to relocate to the Windsor, Ontario, Canada area
  • Willing to travel up to 20% as needed
  • Willing to participate in on-call rotation as needed
  • Additional Information

    All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

    Relocation Assistance Available

    Yes - Domestic / Regional

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