Requisition ID : 104780
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Job Purpose :
The Manager, Enterprise Productivity contributes to the overall success of the Lean program globally ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives.
Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The primary areas of focus are increased efficiencies, reduced costs, maximized revenues and ongoing risk mitigation while ensuring that enhancing the customer and business partner experience are at the centre of all decisions.
The incumbent is a contributing Team member who will collaborate with other team members and partners in the diagnosis, design and implementation of process optimization, operating model and organizational redesign across Scotiabank’s IT organization and related functions.
Key Accountabilities :
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Partner with CIO areas to identify improvement opportunities across the Lean program's core components; Efficient Processes, Management Systems, Mindsets and Behaviors, Skills and Capabilities and Client Focus utilizing various tools and techniques, including, but not limited to :
o Time in Motion Analysis
o Demand, Flow and Capacity Analysis
o Key Performance Indicators
o Customer Demand Analysis (Voice of the Customer)
o Detailed Problem Solving
Analysis, mapping and re-engineering of business processes
Develop hypotheses, synthesize findings, and communicate opportunities for improvement.
Develop strategies and recommendations, including business benefits and costs, implementation and training strategies / plan.
Design and prepare deliverables and presentations to communicate findings, solutions and results to senior executives
Assist with all aspects of the diagnostic, design and implementation stages by working within cross functional teams.
Facilitate training and workshops, provide consultation to the target IT and business groups in implementing process improvement initiatives.
Provides subject matter expertise to team members and clients.
Mentor junior members of the team.
Manages personal development to ensure knowledge and skills related to lean / process improvement methodology are continually enhanced by :
o Researching best practices
o Taking courses designed around people, process and technology
o Building relationships with internal and external partners
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his / her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct.
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment;
communicating vison / values / business strategy and managing succession and development planning for the team.
Functional Competencies :
Certified in Lean Six Sigma and / or PMP is an asset
Strong interpersonal, verbal and written communication, problem solving and project management skills
Work effectively in a team environment and independently as required
Understanding of IT services, operating models, application development lifecycle is an asset
Knowledge in the following would be an asset : Agile, Smart Automation, ITIL, Change Management
Highly proficient in Microsoft Excel and PowerPoint
Education / Experiences :
Post-secondary degree in business, information technology or related discipline
Masters / MBA or graduate / professional designation such as CFA / CA is considered an asset
Experience in technology / management consulting or a related function in industry is an asset
Spanish is an asset
5+ years of relevant experience, including cost reduction / productivity improvement expertise