Schedule : Full-timeReporting to the VP Quality and Performance and Chief Nursing Executive, the Director of Clinical Resource Program is focused on providing services that support daily patient care operations across HHS.
Fundamental to this is the scheduling and workforce deployment value stream led by the Director with goals of the right care provider, to the right patient, at the right time .
Elements include the management of the Central Scheduling Office who provide scheduling and time keeping supports for nursing and nursing related positions.
The Director oversees the Nursing Resource Team and Clinical Resource Team who provide relief staff to clinical areas across HHS.
Another key resource managed by the Director is Volunteer Resources. With over 1,100 volunteers across HHS, they are involved in a myriad of activities that impact patient experience and care, and they support the organization’s day-to-day functioning.
Servicing the entire of HHS, the Clinical Resource team coordinates non-urgent transportation of patients, specialty bed, wound care technologies, and third party security for observation care.Key functions include :
Providing corporate leadership for scheduling and workforce deployment across HHS and approximately 12,000 employees. This includes overseeing the functioning of the Central Scheduling Office with approximately 50 staff who are distributed across various HHS sites, primarily servicing clinical areas.
Interacting with numerous customers and stakeholders is part of daily problem solving and coaching work. Co-leading with Labour Relations, the Corporate Scheduling Committee that is a key enabler, among others work groups, to continuous improvement work and decision making.
Contract negotiations and vendor management for centralized equipment rentals and third party service providers (i.e. security personnel for observation care).
Leadership of Volunteer Resources that provides services across HHS with its diverse base of 1,100 people who are involved in numerous structured programs in clinical and non-clinical areas of HHS.
Collaboration with Volunteer Association on events and other shared goals is an area of growing opportunities.
Leadership of nursing and other clinically related relief teams for HHS. There are approximately 110 people in these relief teams which are will be set to grow in size over the next year.
Human resource planning, and recruitment is a major tactical function within these services.
Master’s Degree in healthcare leadership, business, or quality improvement is required. Thesis work aligned to the features of this role is preferred.
At least five years of management experience with accountabilities for large and diverse service teams.
Experiences working in hospitals and understanding the business of patient care is essential.
Expert knowledge and application of scheduling best practices within contexts of non-union and unionized employee groups.
Proficiency in understanding, translating, and operationalizing union collective agreements is essential.
Education and experience applying lean quality improvement tools and techniques is essential. Experience with value stream leadership, and with business process management systems is highly preferred.
Critical thinking skills are essential.
Proficiency with analytics for data of quantitative, qualitative, and financial nature.
Relevant and current knowledge of professional standards of nursing and health professional disciplines across the organization.
Thorough understanding of nursing and other health professional work and associated regulatory requirements in Ontario.
Demonstrated excellence in oral communications, and writing skills to produce proposals, evaluation reports, and business cases.
Demonstrated experience with managing vendors and contracts, and understanding procurement rules and processes.
A proven record of building relationships with others such as healthcare leaders, frontline staff, and external stakeholders.
Demonstrated abilities to coach others to learn and problem solve effectively. Demonstrated political astuteness, and emotional intelligence.
Individuals who engage in routine mindfulness practices and have developed resilience skills is preferred.
Demonstrated ability to lead and facilitate change through influence, and to navigate highly political issues.
Evidence of successful past experiences leading project teams where deliverables are produced in a timely manner and are created to sustain improvement impacts.