Junior Field Supervisor - Existing Installations (London)
Schindler
London, ON, Ontario, CA
6d ago

Primary Function

The Junior Field Supervisor, Existing Installations is responsible for assisting with the supervision and management of Existing Installations activities.

With a focus on meeting customer, regulatory, and efficiency requirements, this individual will ensure systems are kept current, coordinate department activities, and support special projects and initiatives.

He / She will support health and safety processes as well as track financial expenditures for material and parts.

Responsibilities

Safety and Supervision Support

  • Implement customer and company requirements for quality, performance reliability and safety
  • Support EI supervisors with special projects and initiatives as well as day to day activities where required
  • Maintain and update manpower lists
  • Maintain vacation schedules for field employees
  • Coordinate training activities for EI department
  • Review and create correspondence for field employees
  • Assist with field visitations to assess readiness / progression of site conditions and its activities
  • Support health and safety processes and initiatives
  • Participate in Joint Health and Safety Committee meetings including researching of tabled issues, coordination of training activities, meeting minute distribution, and safety board maintenance
  • Annual review of field tooling and safety equipment requirements.
  • Process and Quality Management

  • Provide support to EI department with capacity planning techniques to assist with fulfillment in compliance with the department’s delivery model
  • Assist with project cost control through the preparation, issuance and processing of contract change orders and the review of supplier invoices and crew time tickets to ensure accuracy and coding to proper accounts
  • Manage / support EI through updating and monitoring schedules
  • Maintain and update tool calibration database, and schedule calibrations
  • Ensure ISO compliance and support initiatives to ensure exceptional quality standards are met
  • Prepare various reports utilizing SAP and MS Office
  • Assist with the management, submission, filing and response to provincial safety authority reports and directives
  • Develop and maintain departmental procedures, and search for opportunities to streamline processes
  • Financial Support

  • Order parts and maintain material budgets and expenditures
  • Issue and file purchase orders for EI department
  • Customer Orientation and External Relations

  • Interpret customer concerns and assist with mobilizing the necessary internal resources in such a way that customer satisfaction is assured while cost is minimized
  • Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
  • Communicate with and assist with influencing business agents, inspectors, etc., in resolving disputes
  • Monitor service calls in assigned portfolio to assist with eliminating repetitive calls
  • Assist with turn-overs to customers
  • Knowledge

  • Bachelor’s degree preferably in Business or Engineering
  • 2-3 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
  • Critical Skills

  • Proficient in MS Office
  • Communication : Communicate clearly and articulately
  • Customer Service : Demonstrate costumer focus through improving performance
  • Organization : Possess excellent organization skills with the ability to balance high volume of activities and changing priorities
  • Presentation : Ability to present materials clearly
  • Problem Solving : Information seeking and achievement orientation, ability to solve problems both independently and collaboratively
  • Teamwork : Ability to interact with all levels and foster a teamwork relationship
  • Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things
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