What do you do?
Responsible for assisting and supporting the Store Manager in overseeing store operations. This includes but is not limited to profit, revenue, recruitment, talent management, coaching, training, & compliance.
Duties / Responsibilities
Ensures high Quality Assurance standards (Customer service and Global Audit) and Loss Prevention Standards are maintained and deficiencies are addressed and remedied to ensure client satisfaction and company assets are protected.
Assists the Store Manager in preparing, submitting and recommending annual operating plans for the Store.
Reviews monthly / quarterly earnings statements with Store Manager to ensure corrective action (if needed) is taken when operating targets are not being met.
Ensures all company policies and procedures are properly communicated and implemented by all staff within the branch.
Assists in the District Recruitment Plan to ensure quality candidates are being recruited.
Helps train, motivate, develop and discipline staff to meet operating objectives, and facilitate future growth.
Assists Store Manager in the formulation and delivery of Performance Reviews.
Helps maintain accountable cash controls and ensure that no compromise occurs.
Works with the Store Manager in the collection / recovery process.
Supports the Store Manager to maintain a sufficient amount of cash while adhering to store cash limits.
Ensures that proper accounting / balancing procedures are maintained and all reporting is completed in a timely fashion.
Ensures compliance with all government laws and regulations pertaining to the business.
Assists in the maintenance of company security policies and ensures they are role-played with staff so there is no compromise on this section of our operations.
Provides a link between Store Manager and Store staff.
Ensures teller shift duties are completed accurately, professionally and in a timely manner.
Works with the Store team to maintain branch appearance and cleanliness.
Helps maintain an organized filing system and ensures that all records and documents are maintained correctly and according to legal requirements.
Understudy and carry out the functions of the Store Manager in their absence.
Complete all other tasks as directed by the Store Manager.
High School Diploma
1-2 years previous management experience, successful completion of the company’s Management Development Course and CSR Coach Workshop
Ability to read / interpret financial and metric reports
Basic meeting facilitation and group presentation skills
Solid interview & development skills with a strong sales and customer service focus
Excellent interpersonal and communication skills
Ability to train, motivate and lead
Organized, flexible, analytical and creative, ability to multitask