Sales Support Manager
London Life
Burlington, ON, CA
5d ago

Role Description

The Sales Support Manager works alongside business partner with the Regional Sales Support Manager to elevate and add value to the sales experience for wholesalers, advisors and customers through excellence in sales support.

The Sales Support Manager is a leader who fosters a culture of success through coaching, empowerment and thinking forward.

Accountabilities :

  • Provides leadership and coaching to the Sales Support and Operations team to drive performance and achieve business objectives and operational excellence.
  • Accountable for implementation of overall day-to-day operations in the region including premise management, budget and regional or national initiatives.
  • Responsible for working with regional Sales leadership and the Sales Support and Operations teams to implement the annual and quarterly business plans, in alignment with the national operations strategy.
  • Sponsors the execution of compliance including education, coaching and monitoring.
  • Supports relationships with local distribution partners, MGA and national account back office and head office partners (as applicable).
  • Align and executes national consistency and contributes to creative and innovative solutions.
  • Fosters a clear understanding of role objectives, organizational processes and identify inefficiencies to the RSSM.
  • Responsible for developing talent and capabilities in alignment with the overall business strategy for Sales Support and Operations and for the local team.
  • Qualifications and Competencies :

  • Sponsor and empower an environment of innovation easily approachable and able to tactfully provide feedback.
  • Quickly learn and integrate new technology.
  • Commitment to personal and continuous improvement.
  • Committed to hiring, coaching, and developing top talent.
  • Execute annual performance management cycle including business planning, goal setting and development, talent review, and performance summaries.
  • Setting performance expectations for a high performance sales culture while leveraging individual and team strengths.
  • Demonstrated leadership qualities including ability to communicate effectively, coach and support a team of operational professionals.
  • Skilled at building strong, collaborative relationships with multiple business partners.
  • Strategically connect with the right business partners to achieve business results.
  • Foster a high performance, engaged team of operations professionals that execute on business plans and align to the national business plan.
  • Creates an environment of actively driving for operational excellence.
  • Anticipate future needs, proactively planning and changing direction when needed.
  • Work with the team to ensure all roles are clear on how to put the customer at the centre of what we do .
  • Ability to manage a budget, premise management and building and executing on a business plan.
  • Be a change champion, leading change in a positive manner and being transparent and forward thinking.
  • Maneuvering ambiguity, demonstrating strong resilience, grit and being an anchor for the team.
  • Our Story

    Canada Lifeis a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians.

    For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.

    As of January 1, 2020, Great-West Life, London Life and Canada Life became one company Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast.

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