Client Trainer
Wolters Kluwer
Sheppard Ave East, North York, CAN
3d ago

Wolters Kluwer is looking for a Learning Consultant / Client Trainer who is an energetic, self-motivated and highly team-oriented Training Professional with stellar communication, presentation and software skills.

The Learning Consultant / Client Trainer is expected to support the customer training and development plans and initiatives relative to their programs.

This highly visible role within the organization is part of the Professional Services team. LOCATION : ONTARIO or WESTERN CANADA RESPONSIBILITIES Conduct needs assessments, create relevant learning solutions and deliver product training to Wolters Kluwer Canada customer base Apply adult learning principles to training delivery and materials The role will focus on conducting remote web sessions from the office or home-office depending on location, as well as occasional travel (5%) Act as the voice of the customer, channeling all feedback from sessions to improve product adoption and enhance the customer experience Develop training programs, act as a subject matter expert and assist in the creation and maintenance of training materials including : instructor and participant guides, quick reference cards, best practices, evaluation forms and web based training Maintain training records and prepare reports to evaluate effectiveness of training sessions and contribute to evolving improvement Monitor customer usage and conduct pre and post session check-ins to help increase product usage Solicit testimonials and welcome product feedback from attendees to improve the customer experience Collaborate with internal teams (sales, product development, support centre, QA) From time to time, act as second and third level line of support QUALIFICATIONS Minimum 3 to 5 years’ delivering captivating software training to varied audiences Bachelor’s Degree in education or business, or equivalent combination of experience and training Experience with creating training materials and documentation for software products Other skills we are seeking : Excellent knowledge of accounting concepts and accounting firm’s day-to-day business (processes, procedures and workflow) Tax knowledge (personal, corporate / federal) and / or accounting education / designation highly preferred (CPA or CA) Accounting software training experience Knowledge of change management concepts : capacity to understand and adjust to various audiences Experience using web conferencing tools to deliver engaging training Experience with Wolters Kluwer products (e.

g. CCH iFirm suite or CCH Practice Management a strong asset) Bilingual (French / English) an asset

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