Desktop Adjuster - Calgary, AB
Sedgwick
Calgary, AB, Canada
5d ago

Reporting to the National Manager, the Desktop Adjuster- Desktop Telephone Unit is responsible for providing a consistently high level of service by investigating insurance claims for insurers or third parties, and negotiating settlement of the claims to the satisfaction of all parties.

PRINCIPAL DUTIES & RESPONSIBILITIES

  • Manages comprehensive desktop investigation of assigned claims while meeting company standards and quality, including obtaining all required loss details and relevant information;
  • determining coverage and validity of claims, and communicating with insured and claimants; preparing reports and negotiating settlements

  • Maintains accurate records based on company standards and procedures, using company custom computer systems
  • Identifies the need and co-ordination of task assignments utilizing field adjusters
  • Reviews and interprets policy wording to confirm and apply coverage of losses
  • Accurately and efficiently manages the billing for assigned files, within specified timelines
  • Assists with collection of accounts receivables for assigned claims
  • Maintains an excellent working relationship with existing clients to further develop business
  • Committed to continuous education to keep up-to-date with all industry and legislative issues and changes QUALIFICATIONS
  • Post-secondary education; Insurance related
  • Obtained or working towards CIP designation
  • Must be licensed or have the ability to obtain a provisional license
  • Must possess a valid driver's license
  • Proven adjusting, negotiating skills and analytical skills
  • Excellent interpersonal and communication skills
  • Advanced computer skills including office, outlook and web based applications Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled
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