Societe Generale opened its Canadian headquarters in Montreal in 1974 to offer its financial services to corporations, financial institutions and governments.
The Toronto and Calgary offices were opened in 1978 and 2006 respectively. We now employ over four hundred people, both in the traditional banking sector (investment banking, funds and trading activities) and in the field of information technology, with the opening of our SG Montreal Solutions Centre subsidiary which, thanks to its geographical location and its cultural diversity, provides computer support and development for the New York and Paris teams.
SG Montreal Solution Center (SG MSC) is part of Groupe SG and its mandate is to provide local services in support of Société Générale Group's banking and investment banking activities (SG CIB).
MSC provides support, development, and infrastructure resources across multiple services. One position is located in the Montreal IT Solutions Center.
Day-to-Day Responsibilities :
Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-
users included : Traders, Sellers, Auditors, Middle Office.
Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures.
Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.
Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents
Communicate with users in connection with application failures
Liaise with teams from New York, Paris, Hong Kong
Understand the regulated environment and the constraints of client activity
Perform post-deployment testing of new releases (quality assurance)
Process queries and ad hoc queries of users' search data
Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.
Respect internal standards, standards and IT processes ( ITIL )
Timely communication of project production and status to the client and IT management.
Effective oral and written communication with the various audiences and at the appropriate levels.
Collaboration with development teams (NY / Paris) for the management of new versions
Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users
Effectively manage the Customer relationship with the end user community
Technical Skills :
2+ years Microsoft Office suite applications (example : Excel)
2+ years SQL (SQL Server, Oracle )
2+ years Unix, Linux and Windows server environment
Programming experience a plus
Educational Requirements :
Bachelor of Computers Science or other related university degree
English / French
Shifts working hours between 8am - 7 : 30pm