Call Centre Payment Services Officer (Inventory)
Reference number : CSD19J-015109-000252
Selection process number : 2018-CSD-EA-NB-20369 Employment and Social Development Canada - Benefits Delivery Services
Temporary (term) Positions Only - Part-Time and / or Full-Time (25-37.5 hours / week).
$51,538 to $57,643 (This salary represents a 37.5 hour / week schedule, the annual salary will be prorated in accordance with the actual number of hours worked on a weekly basis.)
For further information on the organization, please visit
Closing date : 6 January 2020 - 23 : 59, Pacific Time
Who can apply : Persons residing in Canada and Canadian citizens residing abroad.
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.
All information received in relation to accommodation will be kept confidential.
Assessment accommodation :
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies.
As positions become available, applicants who meet the qualifications may be contacted for further assessment.
Please ensure that your information is updated and remains current in your Public Service Resourcing System (PSRS) Applicant Account.
APPLICATION INFORMATION :
Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 21 days before the end of your active period.
If you do not take action, your application will no longer be active and therefore no longer considered for this inventory.
you may select the link Update my Inventory Status to reaffirm your interest.
On-line applications through the Public Service Resourcing System will be accepted.
To submit an application on-line, please click on the button "Apply Online". Persons with disabilities preventing them from applying on-
line are asked to contact 1-800-645-5605.
Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications as well as asset qualifications.
When answering these questions, please provide detailed, concrete examples that clearly demonstrate HOW YOU meet the requirement.
Failure to clearly substantiate how you meet the screening criteria will result in the rejection of your application.
ALL OTHER COMPETENCIES / QUALIFICATIONS WILL BE ASSESSED AT A LATER TIME.
When recording your examples, be sure to :
you can say I worked well with a team when . ).
Please note that candidates (including employees of the Federal Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed.
Consequently, candidates will be responsible for travel costs.
Assessment will occur on an ongoing basis and may take place during the day, evening or weekends. Failure to attend assessment may result in the rejection of your candidacy.
If candidates are pulled from this inventory and are unsuccessful, their application will not be given any further consideration for this process.
We encourage candidates to continue to consult the other external job opportunities posted by the Public Service Commission of Canada at following address :
These positions are with inbound call centres located in Bathurst, New Brunswick. A Payment Services Officer provides services to the general public with respect to Employment Insurance benefits or Canada Pension Plan / Old Age Security benefits or questions about programs and services for employers.
Mandatory training will allow you to acquire a comprehensive and up-to-date knowledge of Service Canada's programs and services.
To excel in this position you must be :
We are looking for candidates who possess and demonstrate :
This position requires the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.
Work conditions require adapting to change, dealing with stress, and dealing with potentially difficult clients.
Intent of the process
A pool of qualified candidates will be established for temporary positions at the Bathurst, New Brunswick Call Centres.
Applicants are encouraged to apply ONLY if they are able to relocate or commute to Bathurst, New Brunswick.
Positions to be filled : Number to be determined
Information you must provide
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
or an acceptable combination of education, training and / or experience).
PLEASE ENSURE YOU HAVE THE ORIGINAL COPY OF THESE DOCUMENTS READILY AVAILABLE AS PROOF OF YOUR EDUCATION CREDENTIALS.
Experience in using technology (, Internet and word processing).
Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
Bilingual - Imperative (BBC / BBC)
ABILITIES AND SKILLS : Communication (oral)
Verification and Accuracy
Diagnostic Information Gathering
PERSONAL SUITABILITY : Client Focus
The following may be applied / assessed at a later date (may be needed for the job)
Experience in working as a call centre agent.
ABILITIES AND SKILLS : Using Technology.
Selection may be limited to members of the following Employment Equity groups : Aboriginal persons, persons with disabilities, visible minorities, women
Conditions of employment
Reliability Status security clearance
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve.
We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Consequently, candidates will be responsible for travel costs.
line questionnaire that is part of the application process. Failure to do so will result in their application being screened out
without further consideration.
However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.
IMPORTANT" It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email).
Applicants are strongly encouraged to check their email on a regular basis.
All job applications must be submitted through the Public Service Resourcing System. To submit an application on-line, please click on the button "Apply Online".
Persons with disabilities preventing them from applying on-line are asked to contact
Following are some of the benefits associated with applying on-line :
Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.
Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
We thank all those who apply. Only those selected for further consideration will be contacted.
Assessment Committee Date modified : 2018-12-13