since our launch in 1993 with a collection of six essential handbags, kate spade new york has always stood for optimistic femininity.
today, our brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more.
polished ease, thoughtful details and a modern, sophisticated use of color kate spade new york’s founding principles define a unique style synonymous with joy.
under the vision of creative director nicola glass, we continue to celebrate confident women with a youthful spirit.
kate spade new york is part of the tapestry house of brands.
department / location : retail
flsa status : non-exempt
report to : senior store leader / area manager
general purpose of the position : partner with store leadership to produce successful financial results. provide leadership to the team in order to execute sales generation, clientele development, operational, visual, recruitment and administrative functions.
responsibilities include, but are not limited to the following :
essential duties and responsibilities
client & service expert :
clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients
develop business driving initiatives that build a repeat business or attract a new customer to the store
ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
ensure team is compliant will all clientele standards and thank you note program
ensure all associates complete the sales training program
model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales
leadership presence / steward of talent :
assist GM / Area Manager with the achievement of financial success through improvement of measurable results that positively impact the store performance
responsible for assuming the GM role in manager’s absence, if applicable
lead by example with the achievement of personal sales goals
educate team on product, sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized
ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings
ensure all open positions are posted and managed through icims
onboard new team members effectively through 30 / 60 / 90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports
utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary
kate spade new york is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
all employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
these decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-
recognized protected basis prohibited by applicable law. visit kate spade new york at