Technical Service Representative
Ottawa - National Capital Region, ON, Canada
3d ago

Salary : $17.35 per hour

Type : Full-time, temporary (1-year contract with possibility of extension)

Schedule : Monday to Friday, from 8 : 30 a.m. to 5 p.m.


Our very important client in the private industry is looking for a Technical Service Representative !

A Technical Service Representative (TSR) is accountable for servicing and repairing a variety of products and performing additional duties, as required.

The role’s responsibilities typically involve the installations and routine maintenance on small desktop and convenience copiers, printers, and MFDs within a specified location.

If this is the type of challenge you are looking for, don t wait and apply today!

Job Duties :

  • Use basic information about the customer to anticipate needs
  • Communicate clearly and confidently with the customer, both in written and orally
  • Provide customer training on assigned products in accordance with current field procedures
  • Perform a full range of maintenance on small desktop / convenience copiers, printers, and MFDs, including technical diagnostics, software loads, print driver installations, network installations, and removals
  • Retrofit and give customer call assistance
  • Correct service problems within the assigned products with some assistance, as required
  • Possess a valid full driver’s license and a satisfactory driving record as determined by Xerox requires sufficient insurance coverage for use of personal vehicle while on company business, as required (All expenses will be reimbursed / paid for travel)
  • Ability to obtain a Security Clearance if selected a criminal background check will be required
  • Mandatory Requirements :

  • At least a high school diploma / GED (classes and experience with computers, electronics, mechanics, etc. is desired)
  • 1 to 3 years of experience as a Customer Service Engineer in an on-site break-fix role
  • Solid understanding of electromechanical systems and ability to troubleshoot to the component level using diagnostic processes and test equipment
  • Proven previous customer facing technical competence
  • Ability to pass a color test, as required
  • Ability to work unsupervised and travel to support surrounding geographies, as required
  • Demonstrated Windows and Network Connectivity competency
  • MS Office experience
  • Ability to lift a minimum of 40 lbs on a regular basis
  • Assets :

  • CompTIA A+ / PDI preferred
  • College diploma / associate degree (technical field) or equivalent certification with less than 1 year working experience preferred
  • Bilingualism in English and French
  • You would be required to visit offices throughout Ottawa (Mainly downtown Ottawa and Ottawa East)
  • Please send your resume in Word format to the following address : ottawa.temp


    If you recommend a friend or colleague, you may be eligible for a referral bonus.

    We appreciate all expressed interest in this position, however, only the candidates selected for an interview will be contacted.

    Quantum is an equal opportunity employer.

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