The Finance Receivables (F / R) Representative is responsible for outstanding account resolution and reconciliation activities for assigned accounts within their Finance Receivable portfolio.
The role will involve the day-to-day monitoring and maintenance of customer accounts, including the facilitation of dispute management resolution activities.
The F / R Representative is responsible for adherence to and execution of all established corporate credit and collection policies.
CORE RESPONSIBILITIESOutstanding Account Resolution / CollectionsActively monitor a queue of trade AR accounts to ensure company delinquency targets remain at acceptable levels.
Maintain daily communication with customers to facilitate on-time payments.Collect and negotiate payment on overdue accounts.
Record detailed customer notes into system and update customer information as required.Manage customer hold / releases per established guidelinesAdhere to direction of assigned collection strategies and administer all collection activities according to established policies and procedures.
Properly leverage and use implemented accounts receivables tools and systems based on established configuration settings.
Monitor all outstanding balances for customer payments and oversee the proper reconciling of all open AR transactions for assigned customers and portfolios.
Communicate and develop strong relationships with customers.Dispute ResolutionHandle customer inquiries and resolve complaints with regard to collection matters.
Facilitate resolution and escalation of disputes as per the established dispute management process and system.Continuous ImprovementManage personal objectives in alignment with monthly goals.
Collaborate with Sales / Management to achieve established corporate DSO objectives.Work with stakeholders outside of F / R to achieve continuous improvement across the Customer to Cash process.
WORK EXPERIENCEA / R or Collection experience or equivalent academic training.KNOWLEDGE, SKILLS & ABILITIESProficient use of MS Office suite (Excel, Word).
Ability to work in a fast-paced / multi-task environment.Excellent verbal and written communication skills.High level of negotiation skills.
Excellence in customer service delivery.Ability to form strong and productive business relationships with customers.Bilingual in French would be an asset.
Working knowledge PeopleSoft, FIS Get Paid experience considered an asset.EDUCATIONHigh School Diploma, GED or equivalent