Senior UX Researcher
RBC
Toronto, Ontario, Canada
1d ago

About Design Research at RBC WM

Our goal is to become our industry’s leader in exceptional digital experiences. To get there, we’re putting strategy, research, design principles, and technical innovation at the centre of everything we do.

But we need exceptional digital professionals, like you, to bring our process to life.

What will you do?

We want every point of contact with our RBC clients to feel important to them. That’s where you come in. Design researchers shape the experiences we create through each of our digital products.

As a Senior UX Researcher you’ll work with a cross functional group of designers, product managers and developers. Embedded in a product, journey or channel, you will identify upcoming decisions that need research inputs, propose methodologies, carry out fieldwork, analyse, and socialize the implications.

We believe that research is not to be a silo or a black box that outputs insights’, if you believe this as well, we can achieve this together by working closely with the rest of the team to ensure they are participating along each step of the way.

What you would work on

Design Research Strategy

  • Build relationships with key stakeholders within and outside of the design team
  • Support designers and business stakeholders in prioritizing potential research activities
  • Develop research fieldwork approaches (moderated or unmoderated) which address business and design objectives
  • Research and Testing (Execution, Synthesis, Analysis) :

  • Develop research activities to evaluate prototypes, improve understanding of current context, or to generate new understanding of changing user needs
  • Moderate live sessions with users and RBC people covering high-complexity or sensitive topics
  • Communicate core themes and implications from your research activities to the design team and other stakeholders
  • Design and facilitate ideation sessions and collaborative work activities
  • What’s in it for you

  • You’ll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise.
  • You’ll work on solutions used by millions of people and contribute to a company that truly values customer experience and remains a Global Digital leader.
  • You’ll be part of team that’s pushing the boundaries of digital product design as we strive to improve the lives of the people and communities we serve.
  • You’ll help to shape Design Research as a practice at RBC and, by example, with your peers around the globe.
  • Work / life balance is important to us; you will be part of a company that values your time.
  • What do you need to succeed?

    Must-have

  • BA / BS degree in Psychology, Anthropology, Sociology, Information Studies, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
  • A minimum of 3 years of experience in research
  • Technical understanding of design research theory / design research tools
  • Working knowledge of a variety of design research methodologies
  • Experience working on cross-functional teams
  • Nice to have

  • MA / MS degree or certification in Psychology, Anthropology, Sociology, Information Studies, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field
  • Appreciation for the potential of 'design thinking'
  • Experience working within a large organization and within an agile environment
  • Experience contributing to the launch of a digital product
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