Paladin Security : Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people?
Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers;
we're the best because we hire the best. We more believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! less
Job Skills / Requirements
MISSION STATEMENT :
The Senior Shift Supervisor is responsible for leading the security team, supporting on site leadership, and ensuring that the security services delivered on site are of a high standard.
The Senior Shift Supervisor has significant knowledge of healthcare security best practices so they understand what needs to be done, and how they can further improve the site.
DUTIES AND RESPONSIBILITIES :
Supervise the Security staff assigned to the Hospital and assist officers with the responsibilities delegated to them.
Act as a resource for security issues in accordance with Paladin Security Group and Hospital standards and requirements and ensure adherence by the security team.
Support the Site Supervisor in managing the site schedule ensuring that all shifts are covered and that training for new employees is organized.
This also extends to covering last minute schedule changes due to employee emergencies, etc.
Support in investigations into incidents on site as required.
Ensure all reports are completed, and that each officer submits complete and accurate reports. Follow up with inaccuracies and omissions as required.
Compile accurate statistics monthly as requested.
Conduct site orientation and training of new officers, ensuring site orientation packages and officer review tests are completed within the allotted training period.
Monitor performance and behavior of officers and document / discipline staff where standards are not being met.
Conduct regular panic alarm system tests, fire extinguisher audits, and lighting audits, maintain records, and prepare incident reports and other safety and security incident documentation.
Perform site patrols and desk duty as well as responding to all necessary calls.
Perform other duties as required and / or requested.
While the Site Supervisor is off shift, the Senior Shift Supervisor should be able to handle situations without needing to call for support from the Site Supervisor (exigent circumstances not included).
In the event of escalation being required the Senior Shift Supervisor would escalate directly to the Area Security Lead, instead of the Site Supervisor, as thorough knowledge of the escalation process would be expected.
Previous security experience in a healthcare setting preferred.
Proven leadership ability and ability to deal with others effectively.
Ability to problem solve.
Organization and time management skills.
Basic computer proficiency.