Product Adoption Consultant
Prophix
Mississauga, ON, CAN
3d ago

Description

A Prophix Product Adoption Consultant is a dynamic individual looking to transition into a fast paced, customer-oriented role.

The position will report to a Manager, Product Adoption within the Customer Success Team and will work extensively with various internal and external clients.

What You Will Do at Prophix

The successful candidate will have strong inter-personal skills, be mature and confident when dealing with high level customer executives.

We are looking for an individual who will proactively seek solutions for our clients’ various inquiries. As there is a large interface with our clients, the position requires an individual who is comfortable and confident when working on-site or remotely with our customers.

The ideal candidate has a strong balance between technical background and business experience.

Primary Responsibilities :

  • Support customers enrolled in the Continuous Success Package. Including but not limited to : Ensure successful adoptionProvide guidance on user enablementModel design guidanceIdentifying opportunities for footprint expansion
  • Lead issue resolution with various clients, including Client managementSolution designPerformance testingSolution testingClient training
  • Support clients via initiatives aimed at improving the customer experience and customers’ product experience
  • Take a lead role on internal projects
  • Work with Customer Success Managers to ensure customer goals / needs are being met
  • What You Will Bring to Prophix

    To shine in this role, you will bring a rare combination of experience, technology skills, personal qualities, and education.

    Your Experience

  • 4 years relevant work experience
  • Possess strong business and entrepreneurial skills
  • Have superior communication and presentation skills
  • Manage multiple clients or projects concurrently
  • Software implementation experience is a definite asset
  • Experience in Corporate Performance Management space is an asset
  • Accounting experience is a definite asset
  • Your Technology Skills

  • Proficiency with MS Office Suite
  • Proven working knowledge of Microsoft SQL Server and Microsoft Window Server
  • Experience with VMware, Hyper-V and remote assistance technology considered an asset
  • Your Qualities

  • Your most important asset is your problem-solving ability to diagnose and logically resolve customer problems using experience, good judgement and acquired knowledge of Prophix Software
  • Strong organizational skills, attention to detail and ability to prioritize workload
  • Ability to work independently and as part of a team
  • Confidence and ability to interface professionally across of levels of the organization
  • Confident working in a fast-paced, customer focused environment with many competing priorities
  • Your Education

  • Post-secondary education in Computing, Business or Finance / Accounting
  • Academic or practical knowledge of Accounting and / or Financial concepts (i.e. planning, budgeting, forecasting, or consolidation) is preferred
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