Product Support Manager
Toromont Industries Ltd.
Sept-Îles, Quebec, Canada
1d ago

Key Accountabilities

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Manage and meet all branch parts and service objectives
  • Provide administrative and policy guidance on Toromont and Caterpillar policies to all direct reports
  • Maintain trusted relationships by leading a high level of customer service
  • Review and monitor operational expenses and financial reports
  • Develop, implement and manage improvements for all aspects of product support
  • Lead, inspire and coach employees to achieve personal and corporate goals
  • Actively pursue business in the territory to support equipment, parts and service
  • Collaborate and work closely with Sales Teams
  • Provide a sense of urgency and foster a team environment to encourage growth consistently
  • Key Qualifications

  • Bachelor's Degree in Business Administrations or other related discipline
  • 10 years experience in service operations management and French speaking (and / or Bilingual)
  • Knowledge of the heavy equipment products and the industry
  • Highly safety conscious, customer centric with proven leadership, coaching and team development abilities
  • Sales oriented in a multi-disciplinary environment
  • Effective communication and strong interpersonal skills to deal with internal and external customers at all levels
  • Solid business acumen with the ability to oversee financial operations
  • Mindset for continuous improvement and experienced in planning and budgeting with strong organizational skills
  • Strategic and influential with excellent analytical and problem solving and conflict management skills
  • Flexible with the ability to manage multiple and often competing priorities in a fast-paced, deadline driven environment
  • Solid understanding of Caterpillar and Toromont operating policies and procedures
  • Computer literate with proficiency in Microsoft Applications, DBS and SIS
  • Willing and able to travel and a valid Driver’s Licence and clean Driver’s Abstract
  • Toromont is an equal opportunity employer who recognizes and values diversity. Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and / or assessments.

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