Customer Service Manager
Cistel Technology Inc.
ON - Ottawa
8d ago

Customer Service Manager

Category : Business Development

Location / City : ON - Ottawa

Customer Service Manager

  • Job Category : Engineering Management
  • Primary Location : Ottawa, ON, Canada
  • Job Type : Experienced Hire
  • Job Description

  • Develops relationships with external clients and organizations to assess their technology, support, and security needs.
  • Provides client assessments, and pitches service packages during meetings or presentations.
  • Offers innovative solutions that meet clients’ needs.
  • Manages projects by creating timelines, adhering to budgets, and assigning staff members.
  • Establishes client and sales goals, and tracks progress and other metrics.
  • Manages and assesses the performance of staff members who specialize in support, sales, and installation.
  • Identifies staffing needs and works with human resources colleagues to pursue the hiring process.
  • Maintains relationships with technology and software vendors.
  • Maintains familiarity with current and upcoming technological developments in the industry.
  • Attends industry events and trade exhibitions to learn about cutting edge product releases and news.
  • Upholds a sense of customer service and measures client satisfaction.
  • Required Qualifications and Skills / Experience

  • Bachelor's degree required. Master's or MBA degree preferred
  • 2+ years customer service or sales experience
  • Excellent written and verbal communication skills
  • Strong problem solving, decision making and analytical thinking skills
  • Ability to work under pressure
  • Ability and willingness to travel approximately once per quarter
  • Apply
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