Commercial Auto Claims Advisor, Oakville Moen
1d ago

Do you have a real passion for looking after customers? Are you an experienced auto physical damage adjuster who wants to be part of an industry leading, dynamic, and growing team?

Do you want to have a voice to shape the future and real growth opportunities for your career? Then joining our team could be the best career move you ever made.

We are looking for experienced adjusters with at least a 2 year background with auto physical damage, to help us service our customers across the country from our Auto Resolution Centre in Hamilton.

This is a place where all of our team members are actively part of crafting our processes and practices for the future, where your technical expertise will help bolster the adjusting acumen in the team improving the quality of service to our customers, as well as contributing to the mentorship of peers in our culture where our people are free to grow and develop.

This is a place where service and adjusting claims is not about scripting’ and checking boxes, we’re about empowering our people and coaching them to develop and think for themselves.

We’re constantly experimenting with new practices and you will play a part in developing those and shaping the future.

Who doesn’t want to be on a winning team?! We’re an industry leader with strong roots across Canada and globally. Our people have exposure to claims from coast-

to-coast, and many of our top performers go on to more complex adjusting or leadership roles.


  • Be there for our customers by skillfully guiding them through their claims experience and looking after their needs.
  • Investigate all auto claims for customers in line with our Company and Departmental standards and guidelines.
  • Work within your authority limits and get help and expert support when you need it
  • Keep your knowledge current in all aspects of claims handling practices, meeting Claims Centre performance outcomes which contribute to the overall team success.
  • Work to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes.
  • Required Qualifications, Knowledge & Skills

  • Minimum 2 years experience in adjusting Auto Physical Damage losses, multi-province experience an asset
  • CIP Qualified or in progress.
  • Provincially licensable in Newfoundland, New Brunswick, and PEI
  • Excellent oral and written communication skills
  • Strong customer service background
  • Excellent PC Skills
  • Multiple languages an asset
  • Genuine curiosity and inquisitive mindset constantly looking to make things better for customers and colleagues
  • Can work to and positively contribute to our organizational culture and values
  • Must be available to work on a rotating shift schedule during the hours of 7 : 00 AM to 8 : 00 PM on Monday through Friday, and 9 : 00 AM to 5 : 00 PM on Saturday
  • Additional Information :

    Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process.

    If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance.

    If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

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