Head of DocOps
Behavox
Montreal
18h ago

About the role

Documentation underpins the usability and value of all great products. Complete, accessible, accurate and clear product documentation is instrumental to the success of Behavox products and therefore the business itself.

As the Head of DocOps, you will be tasked with building an industry-leading documentation organization out of our R&D headquarters in Montreal and enabling it to consistently produce high-quality documentation across a growing portfolio of external and internal Behavox products.

Reporting directly to the Chief Product Officer, you will be responsible for establishing Quality Assurance processes and infrastructure to measure and continuously improve the quality of Behavox product documentation.

  • In particular, this includes building an editorial team and integrating it into the documentation development lifecycle;
  • developing and enforcing style guidelines; as well as implementing automated quality assurance of documentation.

    Importantly, you will be tasked with building and validating with customers the roadmap for Behavox Help Centre, the key product-level interface between end-users and Behavox documentation.

    This is a unique opportunity to build and lead the DocOps function in a high-growth technology company on the mission to organize and make useful all communications data on Earth.

    Ideal candidate profile

  • Built scalable documentation organizations;
  • Managed documentation teams 10+;
  • Implemented data-driven documentation development process;
  • Implemented customer validation initiatives and integrated them into the documentation development process;
  • Implemented automated content systems (help centers, documentation web-portals, etc);
  • Excellent verbal and written communication to a diverse audience at various levels of seniority.
  • What we offer

  • A highly accomplished and global team;
  • Competitive salary;
  • Bonus for overachieving KPIs;
  • Fully covered health benefits;
  • Training and mentoring opportunities.
  • Selection process

    Selected candidates will be invited for a phone interview to discuss their skills, experiences, and interests. Promising candidates will be invited to meet the Behavox team and deliver a presentation.

    Those who demonstrate the highest potential will be invited for a final executive-level interview.

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